Job Title

Senior Claims Specialist Gloucester / Remote Up to 40,000 Dependant on relevant experience Whats in it for you? Work from home | Join the original pioneers of Income Protection Insurance | Work in an award-winning, member-first organisation | Enhanced maternity / paternity | Private medical insurance Must Haves At least 5 years experience in Income Protection claims handling Deep understanding of the Income Protection claims lifecycle Strong decision-making ability and confident in handling complex cases Ability to interpret medical and employment documentation with accuracy Nice to Haves Experience in other types of health or protection insurance (e.g. Life, Critical Illness) Familiarity with regulatory and data protection considerations within insurance So, what will you be doing? Carefully review new claims by checking medical, financial, and job-related information. Actively manage ongoing claims, clearly explain decisions to members (mainly by phone), set the right expectations, and keep thorough records. Refer to managers, medical officers, reinsurers, or others when needed. Support less experienced team members by sharing knowledge, offering guidance, and leading case study discussions to help them grow. Lead or contribute to projects that improve efficiency and streamline claims and administration processes. Handle complaints, including those involving the Financial Ombudsman, following all regulations and internal procedures. Act as a subject matter expert, representing the Claims team and offering insights to help guide decisions and manage risks. Assist with internal and external audits as needed. Extra information Work from home with an expectation to go into a Gloucester based office at least once a month Parking available at office Fantastic list of benefits Interested? Send your most up-to-date CV to Georgie at i2i recruitment today! Our mission of Making Recruitment Personal also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion. TPBN1_UKTJ