Job Title

Job descriptionMake sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.Job Title: Complaints HandlerReporting to: Aftersales ManagerDepartment: AftersalesJob DescriptionWe are looking for a Complaints Handler to join our rapidly growing Car Supermarket (stocking around 1,500+ pre-owned vehicles) based in Enfield with a competitive basic salary of 30,000 per annum (DOE) and a more than achievable first year OTE of 36,000.Responsibilities:Manage customer complaints by email, phone and in personManaging a high number of inbound and outbound calls per dayEnsuring deadlines are achieved and closing aftersales tickets with urgency whilst maintaining a high quality of serviceBooking vehicles in and advising on duration of repairs. Getting authorisation for any additional work / repairs that may need carrying outNegotiate external repair fees and parts pricesDelegate repairs internally and liaise with our Warranty CompanyArrange refunds of repairs direct to customersCarrying out all administrative work related to After Sales duties including courtesy car agreements, trade order repair estimates, printing and vehicle repair reportsComplying with FCA rules and regulationsWorking HoursMonday to Friday: 08:30 17:30Every other SaturdayCompensation PackageBasic up to 30,000 (depending on experience) with an OTE of 36,000+Job Type: Full-timePay: 30,000.00-36,000.00 per yearAdditional pay:Bonus schemeCommission payPerformance bonusYearly bonusBenefits:Company eventsSchedule:Monday to FridayWeekend availabilityAbility to commute/relocate:Enfield: reliably commute or plan to relocate before starting work (required)Experience:Car Sales / Customer Service: 1 year (required)Work Location: In person