Job Title

Operations & After Sales AdministratorPlease only apply if you love taking ski or snowboard holidays and you are motivated to work 100% from home.WE DO NOT WISH TO BE CONTACTED BY RECRUITMENT AGENCIESReporting To: UK Operations ManagerJob Location: Home / RemoteWorking Contract Terms: Fixed Term Contract - Maternity Leave Cover - 1st September 2025 - 30th April 2026Working Hours: 40 hours a week Sept 1st 2025 - April 30th 2026. Shifts between 09:00 -18:30 Monday to Friday. Some weekend working and overtime required.OverviewThis role has become available due to the need to cover maternity leave for a period of at least 8 months. The role focuses on delivering a high level of service to customers, agents and transport suppliers, after holidays have been sold.Demonstrating meticulous attention to detail, ensuring everything is booked accurately ready for our customers to enjoy their holiday. The role requires meticulous work ethic and attention to detail, good customer service skills, excellent communication, being able to prioritise workload. Although this role sits within our swift paced operations team, you will also work closely with our sales team and transferAbout usSkiWeekends is over 30 years old and has been operated by us for 17 years, now under the parent company of Ski Elements Ltd, we also acquired flexiski in 2021.The owners Sarah and Dan Fox are both passionate skiers who love the mountains and the ski industry, they have visited almost every resort and most hotels on the program and are involved on a day-to-day basis. The teams both overseas and in the UK are at the heart of who we are and building a happy team who get the job done is core to what we aim to achieve.Across more than 30 resorts and 6 countries Ski Weekends; UK largest short breaks operator ; focuses on its chalets and value 3-4 star hotels across the alps. Flexiski; with luxury chalets and 4-5 star hotels.Principle ResponsibilitiesManage transfer bookings; providing correct availability and pricing to sales and marketing, booking transfers with suppliers, providing transfer information to guestsManage data efficiently and accurately in the reservation systemLoading accommodation beds, lift passes and equipment hire using supplier contractsEnsuring all offers, pricing and content are up to dateManaging stop sales, room allocations and withdrawalsUpdating and overseeing hotel availabilityUpdating automated email templatesMaintain a good working relationship with suppliers, ensuring they receive accurate reports and customer updates in a timely mannerAssist in all arrival and manifest reporting to suppliers and Ski Elements Ltd overseas team, including data checking and report distributionCheck suppliers’ invoices; addressing any inaccuracies and approving for paymentAction post sales incoming calls, emails and online bookingsInvite customers to book ski extras such as equipment hire, lift passes and airport transfersCheck booking data and request missing data from customers bookingsTake customer payments and send balance due remindersSend pre arrival information to customers in line with company standardsUse the reservation system to check bookings have all information needed prior to travel and follow up on missing informationUse Microsoft Teams to communicate throughout the day with colleagues, to enable effective communication within our remote working from home teamDevelop and maintain positive working relationships with the UK and Overseas team, to ensure strong and consistent teamworkMinimise losses to the Company through due diligence and attention to detailAny other work as may be reasonably asked by the CompanySkills and AttributesExperienced in administration or customer serviceBe confident, happy and effective in a home working environmentExcellent communication skills (both written and verbal)Effectively communicate with customer and external suppliersHappy to make outgoing calls to customersA mature, professional attitude, with enthusiasm and a desire to learn and take on new responsibilitiesCapacity to co-ordinate and prioritise multiple tasks, working calmly under pressure with many tasks to do, with a can-do attitudeA good team player who brings out the best in their colleagues and shows ambition for team success ahead of personal achievementStrong IT skills, in particular Microsoft Outlook, Excel & TeamsHighly organised with meticulous attention to detailHighly motivated, positive in attitude and committed to business growthAdaptable in approach, prepared to be flexible around the needs of a growing businessHoliday Entitlement22 days per year plus bank holidays pro rata BenefitsOvertime paid and additional accrued annual leaveCompany pension schemeFlexible working hoursWork from homeSki holiday for two people (conditions apply)Discount for family and friendsAnnual team ski trip – subject to business targetsAdditional informationIn our peak operational period (December – March) we are open between 9 am – 6.30 pm, Monday to Friday, with reduced opening times over the weekendWe are open 9 am to 5.30 pm Monday to Friday in the summer (April – August)Flexibility and rotas are planned with you to cover open hoursHow to ApplyPlease email your CV with a cover letter to personnel@. Subject title: Operations Administrator Application.