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About Immersify:The idea of Immersify was conceived 7 years ago to address the problem that educational resources are outdated, expensive and discourage the engagement of students. Our solution bridges the gap between theoretical and practical learning by utilising augmented reality and interactive animation, 3D modelling, gamification and personalisation. The benefit of this over traditional materials is that it facilitates students with different learning styles, the content can be personalised and gamified and the concise information is more suited to the present generation of learner. Our inaugural application launched in May 2020 and has been incredibly popular, reaching #3 trending on the Google Play Store in the Education category. This is an opportunity to be a big cog in fast growing machine with limitless potential and requires an applicant who has an ambitious nature and the necessary dedication. We operate a hybrid working model meaning generally the team split their time between 2 days working remotely from home, on Mondays and Fridays, and 3 days (Tuesday Thursday) from our Manchester-based office. We are a friendly and approachable team who value integrity, compassion, adaptability, dedication and innovation. We are looking for a dynamic Customer Success & Administration Manager to be part of our Sales Operations team. This role will report directly to the Chief Operations Officer and sit across marketing, sales, product, and content teams. This is an opportunity to get in and build on our customer success foundations and the potential to step into a leadership position quickly as we grow. We are offering a competitive salary with EMI shares of Immersify. Position - Customer Success & Administration ManagerCustomer Success Manager (>80%)Primary Point of Contact: Serve as the trusted go-to contact for assigned customers, ensuring satisfaction and driving value throughout the customer lifecycle.Lifecycle Management: Own the customer journey from onboarding through renewal with a relationship-driven and proactive approach.Stakeholder Engagement: Build and maintain strong relationships with key users and decision-makers within higher education institutions, training programs, and partner organisations.Adoption & Engagement: Conduct onboarding, training sessions, and check-ins to drive user engagement and ensure successful product adoption.Customer Health Monitoring: Track customer usage metrics, satisfaction data, and risk indicators to identify issues early and reduce churn.Contract Fulfillment: Ensure that all deliverables and performance targets outlined in sponsorship or partner contracts are met.Growth & Expansion: Spot upsell opportunities and collaborate with the sales team to grow existing accounts and support renewals.Customer Advocacy: Represent customer interests across internal teamsproviding feedback to product and content teams to support improvements.Success Enablement: Help build scalable customer success programs, internal documentation, help center content, and customer-facing resources.Marketing Support: Assist Content Marketing team in developing case studies, testimonials, and customer-led campaigns. Coordinate marketing activities linked to customer events or success stories.Events & Outreach: Plan and support in-person and virtual client meetings, training, or industry events (some national travel may be required).Office/Administration Management (