Job Title

Account Manager UK Membership OrganisationStockton-on-Tees – 4 Days Office, 1 Day Home Salary: £28,000-£33,000 dependent on experience, plus excellent benefitsFull-Time | PermanentA well-established and purpose-driven membership organisation is currently seeking a proactive and personable Account Manager to help build strong member relationships and ensure members are receiving maximum value from their membership.The Role of Account ManagerThis is a key member-facing role where you will act as an account manager across a portfolio of members. You'll serve as the main point of contact, delivering tailored support, personalised guidance, and proactive outreach to enhance engagement, satisfaction, and retention.Key ResponsibilitiesProactively engage with a portfolio of member organisations via phone, video calls, email, and face-to-face meetingsBuild rapport and trust by establishing regular contact and understanding member needsEnsure member records are kept up-to-date in the CRM systemPromote membership benefits such as events, resources, and learning programmesSupport onboarding for new members to ensure they are fully integrated into the communityWork closely with internal teams to align messaging and enhance the member experienceTrack interactions and feedback to help shape member engagement strategyEssential CriteriaExperience in a customer-facing, account management or membership engagement roleExcellent interpersonal and communication skills, with the ability to build trust and rapport across a range of stakeholdersConfident in delivering outbound communications and promoting services in a consultative, value-led wayOrganised, detail-oriented, and able to manage multiple priorities simultaneouslyA collaborative and flexible mindset with a focus on providing solutionsDesirable CriteriaExperience working within membership bodies, professional associations or the technology sectorProficiency in using CRM systems to manage contact and engagement dataFamiliarity with platforms such as Zoom and Microsoft TeamsAwareness of enterprise software or B2B technology environmentsTo apply for the role, please send your CVDue to the volume of applications, we are only able to contact successful applicants. Therefore, if you have not heard from us within 10 working days, please deem your application as unsuccessful on this occasion.Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.