Job Title

The Role: Account Manager Aerospace Type: Permanent Salary: 40,000 Location: Derby Hours: Mon Thur, 8.30am-5pm / Fridays, 8.30 12.30pm 2fawcett are recruiting for an Account Manager to join our client in Derby. The ideal candidate will need to have experience as an Account manager and exceptional customer service, ideally within Aerospace or Automotive industries. Main Responsibilities: Ensures that Delivery Performance is maintained at a World Class level of performance for all customers To develop a Customer Relationship Management strategy and business plans which support the business To provide a focal point for the customer within the business identified contracts and to optimise the working relationship with the customer, through regular meetings, telephone contact and formal reporting Ensuring customer satisfaction and 98% OTIF delivery Conduct regular performance and forecasting reviews with the customers for dissemination into the SIOP and ERP systems Ensure all Sales Orders are loaded, checked and verified To maintain Sales order integrity via Paragon/customer order book, updating where required and notifying customer of any delivery date/quantity changes. Ensuring contract review procedure is followed (through liaison with relevant departments ref quote, contract review checklist (GMF3021) for any orders received both for electronic and manual purchase orders Populating customer progressing sheet promise dates/comments and returning to customer in timely fashion Ideally will have a strong track record Tier 1 Aerospace Suppliers Develop an "Early Warning System" for issues that could affect GAEs ability to supply parts to its' customer base To work within cross functional teams to support business development, growth and improvement projects as required About the candidate: Extensive knowledge of production processes and Customer Relationship Management preferably within the aerospace or automotive industry or similar Ability to understand and interpret engineering drawings and aerospace specifications First class leadership and motivational skills. Problem analysis and decision making Strong customer focus combined with business development skills/ commercial awareness Ability to work under pressure, as part of a team but often on their own initiative MRP management Lead Time Analysis Capacity Management, development and introduction Problem Solving TPBN1_UKTJ