Operations ManagerLocation: St Helens, Merseyside WA9 5GGSalary: From 45,000 per annum, plus bonusShifts: Full-time | Monday to FridayScroll down to find the complete details of the job offer, including experience required and associated duties and tasks.About usAt Apollo Home Healthcare, we provide high-quality, person-centred care to people in the comfort of their own homes. Every individual we support has unique needs we tailor every care package to them, building a compassionate and skilled team around their requirements.We live and work by the 6 Cs: Care, Compassion, Competence, Communication, Courage, and Commitment and were looking for people who share those values.About This RoleThe role of Operations Manager is diverse, fast-paced and plays a crucial role in the operation's success.You will have the opportunity to make a real difference in people's lives by managing a team of dedicated Office Consultants and Clinical Nurse Specialists, who work closely together to safely implement personalised care packages for our clients.You will be based at your local Apollo Home Healthcare office inSt Helens, but at times, travel to our clients homes and network of offices will be required.In this role, you'll:Manage the escalation of accidents, incidents, and complaintsRecruit and retain care staff to assist clients who require complex care packagesEstablish and maintain robust operational procedures in the office to ensure high-quality service deliveryMeet budget goals and manage office-related costsHave overall responsibility for the safe service delivery in line with CQC regulations and company policies and proceduresSupervise the introduction of new complex packages safelyParticipate in meetings and forums to assess service provisionTransition to the role of Registered Manager after a successful probation periodWhat Youll NeedFull UK Driving Licence with access to a vehicleStrong planning, rota management, and problem-solving skillsConfident managing a caseload of care packages in a fast-paced settingExcellent communication and relationship-building abilitiesAbility to work under pressure and adapt quickly to changeWhat We Offer25 Days Annual Leave, plus Bank HolidaysAn extra day off on your birthday Bonus SchemeLoyalty reward programmes at 3 and 5 years Refer a friend schemeWorkplace pensionAccess to private healthcare following successful completion of a 6-month probation Apply NowIf you're driven, compassionate, and want to be part of a team that helps deliver life-changing care across the UK, wed love to hear from you.Please apply with your CV via this job board.If youd like to learn more about the role or working with Apollo, feel free to contact our Internal Recruitment Team:Phone: 01902 327396Email: careers@apollohomehealthcare.comWe look forward to hearing from you and hopefully welcoming you to the Apollo Home Healthcare team.Equality, Diversity & InclusionAt Apollo Home Healthcare, we foster an inclusive, supportive environment where everyone is treated with dignity and respect. We welcome applicants from all backgrounds and are committed to equality and diversity throughout our teams.We promote fairness and opportunity for all regardless of age, gender, disability, ethnicity, religion, beliefs, marital or partnership status, pregnancy, maternity, or sexual orientation.We want every team member to feel valued, thrive on their talents, and grow with colleagues from all walks of life.
Job Title
Operations Manager