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Join to apply for the1st Line Engineerrole atBechtle UK Continue with Google Continue with Google 3 days ago Be among the first 25 applicants Join to apply for the1st Line Engineerrole atBechtle UK Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advicesContinue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google As a 1st Line engineer, you will be responsible for assisting in 1 st Line team in overall operation & support for our customers. This will include supporting our customers with requests and incidents remotely. Additionally, you will be a point of contact for the main Service Desk Team supporting our workshop, Field, 2nd line & 3rd line teams during day-to-day operation. Working as part of a team of seven, you’ll swiftly handle incoming calls to the Service Desk, effectively prioritising tickets to ensure technical queries are resolved quickly and customers remain satisfied.Job Role ResponsibilitiesHandling escalated service requests Manage all technical cases effectively, ensuring clients are kept up-to-date with progress Supporting the Technical Team Ensuring client requests are handled quickly and efficiently Monitor the progress of any matters assigned to the Technical Team Monitor clients’ IT systems via the monitoring software Escalate matters in a timely manner if it becomes necessaryJob RequirementsSelf-motivated with a positive attitude Excellent communication and organisational skills and a team-oriented mindset Ability to work in a dynamic environment where hard work and fun are the key ingredients Ability to work as part of a team and display teamwork. Can work on own intuitive Good written skills on job reporting and documentationWhat We OfferHybrid Working (3 days in/2 days out, after probation which is 3 months) £24,000 - £28,000 depending on experience Location - close to the centre of Northampton with modern, up to date living space. Culture - Social events, Supportive, Fun, Hard working Perks - Incentives (holidays, vouchers, lunches, spot prizes) Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc) Subsidised health care/medical benefits Annual Leave - 25-30* days plus B.H’s + optional 2 weeks unpaid. *Increases with time spent Progression Plan - training & mentor programme.ExperiencePrevious experience in an IT helpdesk support role Knowledge and experience of various IT systems Experience in the following systems and/or applications: Microsoft 10 Microsoft Office 2019, 2022 Microsoft Office 365 Platform Microsoft Windows Server 2019 and 2022 Microsoft Exchange Server 2019 Experience in setting up and supporting of mobile devices Excellent customer service skills Relevant IT qualifications GCSEs in Maths and English or equivalent UK driving license.Seniority levelSeniority level Not Applicable Employment typeEmployment type Full-time Job functionJob function Engineering and Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Bechtle UK by 2x Get notified about new Line Engineer jobs inNorthampton, England, United Kingdom . Northampton, England, United Kingdom 2 weeks ago Wellingborough, England, United Kingdom 2 weeks ago Milton Keynes, England, United Kingdom 1 day ago Join Our Talent Pool: Escalator Engineers in North&MidlandsNorthampton, England, United Kingdom 9 months ago Northampton, England, United Kingdom 1 month ago Banbury, England, United Kingdom 1 week ago Northamptonshire, England, United Kingdom 1 week ago Mutliskilled Maintenanance Engineer (Double Days)Wellingborough, England, United Kingdom 2 weeks ago Caravan and Service Engineer, GET STAFFED ONLINE RECRUITMENT LIMITEDBrackley, England, United Kingdom 1 week ago Northampton, England, United Kingdom 1 week ago Corby, England, United Kingdom 6 days ago Northampton, England, United Kingdom 1 month ago Multiskilled Maintenance Engineer - Level 3Brackley, England, United Kingdom 1 month ago Brackley, England, United Kingdom 1 month ago Bedford, England, United Kingdom 2 weeks ago Bedford, England, United Kingdom 1 month ago Banbury, England, United Kingdom 1 month ago Northampton, England, United Kingdom 1 week ago Banbury, England, United Kingdom 3 days ago Northamptonshire, England, United Kingdom 1 month ago Watford, England, United Kingdom 2 weeks ago Wellingborough, England, United Kingdom 2 weeks ago Milton Keynes, England, United Kingdom 1 month ago Northamptonshire, England, United Kingdom 3 weeks ago Renewables Service & Repair EngineerMilton Keynes, England, United Kingdom 2 weeks ago Bedford, England, United Kingdom 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr