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3 days ago Be among the first 25 applicants RT Consulting have been delivering change and transformation to Government, Defence, Policing and national infrastructure for over 15 years. As a Silver ERS Armed Forces Covenant SME, we are continuing to expand our network of Service Management and IT Professionals to support key transformation programmes within secure and complex environments.We are currently growing our consultant network to support a critical national policing capability, delivering around-the-clock operational support services. As aService Desk Analyst , you will play a key role in the first-line technical support and service resolution process, helping maintain and support IT operations across a secure network.Service Desk Analyst Defence & Policing ProgrammeLocation:On site - Near Birmingham airportActive Clearance Required:DV cleared & NPPV3Sector:Defence, Government, PolicingDuration:Ongoing Contract - initial 12 monthsDay Rate:£250 per day Inside IR35 or up to £40,000pa.Your RoleAs a Service Desk Analyst, You Will Work As Part Of The Customer Service Centre (CSC) Providing First-line Support To a Nationally Distributed User Base. Working On a 24/7/365 Shift Rota, You WillDeliver responsive IT support via telephone, email, and video conferencing Log, prioritise, and escalate incidents, service requests, problems and changes using ITSM tools Provide a high standard of customer service, ensuring consistent communication and accurate updates Diagnose issues and provide a first-line fix where possible before escalating Liaise with second-line support teams and third parties Maintain clear records of all support activity and service announcements Work 12-hour shifts as part of a rotating schedule (07001900 / 19000700)EssentialYour ExperiencePrior experience in a customer-facing service desk or technical support role Excellent telephone manner and written communication skills Reliable, punctual and able to work autonomously in a fast-paced environmentDesirableITIL Foundation Certificate (or working knowledge of ITIL principles) Familiarity with ITSM/call management systems Working knowledge of: Microsoft Office and Windows Operating Systems Microsoft Active Directory Cisco VoIP and Video Conferencing systemsWhy Join RT Consulting?Joining The RT Society Means More Than Just Project Deployment. You Become Part Of a Community Of Experienced Professionals. As a Member, You Will GainRegular project opportunities aligned with your expertise A dedicated Relationship Manager to support your deployment and development Invitations to networking events and knowledge-sharing sessions Access to exclusive Defence, Government and Policing frameworks The opportunity to contribute to projects that make a genuine differenceRT Consulting are committed to inclusivity and equal opportunity. We value diversity across our network and encourage applicants from all backgrounds to apply.Ready to join a consultancy with a mission to support national transformation programmes?Apply today to become part of the RT Society and support our Policing & Defence engagements.LNKD1_UKTJ Seniority levelSeniority level Entry level Employment typeEmployment type Contract Job functionJob function Information Technology Industries IT System Training and Support Referrals increase your chances of interviewing at RT Consulting by 2x Get notified about new Service Desk Analyst jobs inBirmingham, England, United Kingdom . Service Desk Analyst / IT Support Help Desk Technician (Monday to Friday)Birmingham, England, United Kingdom 15 hours ago Abbot's Salford, England, United Kingdom 1 week ago Birmingham, England, United Kingdom 1 week ago Russian-Speaking Technical Support SpecialistTechnical Support Lawyer (Residential Property)West Midlands, England, United Kingdom 1 week ago Service Desk Analyst / IT Support Help Desk Technician (Monday to Friday)Tipton, England, United Kingdom 1 month ago Service Desk Analyst / IT Support Help Desk TechnicianTipton, England, United Kingdom 1 month ago Service Desk Analyst / IT Support Help Desk TechnicianWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr