Job Title

Job Title: Technical Product ManagerMake your application after reading the following skill and qualification requirements for this position.Location: Ashford, Kent, with national and international travel requiredSalary: CompetitiveJob Type: Full time, PermanentWorking Hours: Monday to Friday 08.30-17.00 (flexibility will be required to meet business needs)Closing Date: Thursday 31st July 2025At Boon Edam, we design, manufacture, and maintain high-quality entrance systems-from revolving doors and security doors to innovative speed gates. We support our customers at every stage of the process, from specifying the right product to installation, maintenance, and ongoing support.Are you a technically minded leader with a passion for innovation, training, and customer satisfaction? We're looking for a Technical Product Manager to join our team and lead the delivery of exceptional technical support and training across our organisation.What do we expect from you?As a Technical Product Manager, you will play a pivotal role in ensuring our teams and customers receive the highest level of technical support. You'll lead a small team of Technical Product Training Managers, collaborate with suppliers to drive product improvements, and work cross-functionally to ensure our products are supported with robust training and troubleshooting resources.Technical Support & Troubleshooting:Diagnose and resolve product-related technical issues for internal teams and field technicians.Provide guidance on maintenance and software updates to ensure optimal product performance.Training & Knowledge Sharing:Lead and support Technical Product Training Managers in delivering consistent, high-quality training.Collaborate with HR and People Development to align training with business needs and competency frameworks.Supplier & Stakeholder Collaboration:Work with suppliers to resolve technical issues and implement product improvements.Ensure correct product specification and usage through ongoing supplier engagement.Support Infrastructure & Tool:Manage support channels including phone, email, live chat, remote access, and on-site visits.Maintain and update the internal knowledge base with technical documentation and self-help resources.Continuous Improvement & Best Practice:Monitor support trends and user feedback to identify areas for improvement.Promote best practices in technical support, including clear communication and proactive issue prevention.The position is based at our offices in Ashford, Kent and the successful candidate must live within a daily commuting distance of our Ashford Office.What skills and experience are required to perform this role?Experience in technical product trainingStrong knowledge, and demonstratable experience of technical product support and troubleshooting and people managementExcellent communication skills with the ability to explain complex issues clearlyA proactive, analytical mindset with a commitment to continuous improvementFlexibility to travel and adapt to changing business needsA commitment to providing high-quality and proactive internal and external supportA willingness to stay updated on new technologies and continuously enhance technical knowledge and skills.Experience in working with suppliers to resolve product issues and implement improvementsFull UK driving licence and valid passport (travel outside the EU required)What you can expect from us:Company CarHybrid working with a minimum of 3 days in the office available after an initial settling-in period of 4 weeksA friendly and inclusive working environment23 days annual leave plus 8 public bank holidaysAnnual leave increases with the length of serviceYour birthday offLife insurance of four times your basic salaryCompany Pension scheme after 3 months of service with 9% employer contributionsMembership to a Healthcare or Cash Plan scheme after probationInternal training and career development programmesAttractive salary and benefits packageAdditional Information:Do you recognise yourself in the profile above? Then we gladly invite you to apply for this role before the closing date on Thursday 31st July 2025.We reserve the right to close this advertisement early if we receive a high volume of suitable applications. The successful candidate will need to provide proof of right to work in the UK and will be subject to a basic DBS check.Boon Edam Ltd. is an equal-opportunity employer. All applicants will be considered for employment without attention to age, race, religion or belief, sex, sexual orientation, gender identity or disability status. Please contact us to let us know if you need any reasonable adjustments during the recruitment process.Strictly no agencies please.Please click on the APPLY button to send your CV for this role.Candidates with the experience or relevant job titles of: Product Support Manager, Product Support Engineer, Technical Product Support, Technical Support, Multi-skilled Electrical Technician, Electrical Engineer, Electrical Technician, Troubleshooting Manager, may also be considered for this role.TPBN1_UKTJ