Job Title

Field Engineer 32,000 - 36,000 + 4k car allowance North of England Are you a proactive and driven IT professional looking to further your Field Engineer career? Were working with a growing MSP known for its fast, reliable, and personable IT support across the UK, 24/7, 365 days a year. This role is ideal for someone with a strong service desk background who has already spent at least 1 year in a Field Engineer position. You'll be someone who takes initiative, solves problems independently, and thrives in a hands-on, customer-facing environment. What your week could look like: Day visits to one or multiple customer sites Business-as-usual (BAU) service desk support Occasional overnight stays depending on site location and project work Key Responsibilities: Carrying out IT and WiFi installations at client sites Pre-configuring hardware/software and assisting with implementation of IT, network, and WiFi solutions Conducting wireless surveys using modern tools and software Providing remote and telephone-based IT support (Microsoft 365, WiFi, connectivity issues, etc.) Managing and resolving support tickets efficiently, escalating when necessary Keeping documentation and project records up to date Collaborating closely with internal teams to ensure excellent client service Key Requirements: At least 1 year of field-based IT support experience Full UK Driving License Previous experience on a service desk, ideally within an MSP environment Strong understanding of Microsoft 365, Azure, and Active Directory Experience with Windows Server (DC, DNS, DHCP, GPO) Exposure to WiFi technologies such as Cisco, Ruckus (Aruba a bonus) CCNA certified or equivalent working knowledge of networking up to CCNA level Excellent communication skills and confidence dealing with end users on-site and remotely A can-do attitude, a proactive mindset, and the ability to work independently Desired (but not essential): Exposure to telecoms/PBX systems (e.g. Mitel, NEC, Gamma Horizon, 3CX) Understanding of connectivity types like ISDN, PSTN, SIP, and analogue voice Certifications like MCP, MCSA, or Cisco ICND1 are beneficial but not required. TPBN1_UKTJ