Job Title

TECHNICAL CUSTOMER SUPPORT SPECIALIST Salary : 30,000 Location : Northwich - hybrid Contract: Permanent Hours: Mon-Fri (08:00-17:00) or (08:30-17:30) This role is perfect for someone who thrives on helping others and enjoys the challenge of providing expert technical advice across a diverse product range. You will be at the heart of customer interactions, supporting both clients and internal teams with your knowledge of the products. Job Spec: Provide comprehensive technical support through telephone and ticketing systems, ensuring all queries are addressed promptly and accurately. Deliver hotline and ticket-based assistance directly to customers, offering first-level qualification of complaints and processing goodwill requests up to specified limits. Advise customers on technical and commercial matters via phone calls and live chat platforms, ensuring clear communication and effective solutions. Support customers in selecting products, cross-referencing alternatives, especially during product releases or phase-outs, and identifying cross-selling opportunities. Assist with service inquiries related to repairs, modifications, or replacement parts by providing detailed information and quotations for standard services. Perform application tests as required, documenting results thoroughly to ensure transparency and knowledge sharing within the team. Train new sales employees and trainees on technical aspects of products, fostering a culture of learning and collaboration across departments. Document all customer contact data and activities accurately Initiate corrective actions when documentation errors are identified, contributing to continuous improvement in processes. Feed the internal knowledge base with expert insights gained from daily interactions, supporting ongoing development for yourself and your colleagues. Person Spec: A postgraduate with a qualification in Electrical Engineering is essential Experience or knowledge of Electrical Engineering experience Proficiency in using SAP or similar CRM systems Apply today by clicking on the link - take the first step towards joining a supportive team where your expertise truly matters. Keywords: customer support, technical expertise, electrical engineering, collaborative environment, problem-solving, training opportunities, flexible working opportunities, knowledge sharing Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates TPBN1_UKTJ