Join Our Customer Service Team - Make a Difference Every Day!Learn more about the general tasks related to this opportunity below, as well as required skills.Role: Customer Service AgentLocation: Ringwood, Hampshire ( BH24)Salary: 12.30 per hour + Bonus (Typical bonus of 200/month)Hours: 40 hours per week (Monday to Friday, 9am-5:30pm) - Occasional Saturday shifts (email support only)Why You'll Love This RoleAre you passionate about delivering exceptional customer experiences? Do you want to be part of a campaign that truly makes a difference? We're looking for enthusiastic and empathetic individuals to join our team supporting a high-profile national fund-raising initiative.As a Customer Service Agent, you'll be the friendly voice and helpful hand behind every supporter interaction-whether it's over the phone, via email, or on social media. Your role is all about building relationships, encouraging repeat engagement, and ensuring every supporter feels valued.What You'll Be DoingResponding to calls, emails, and social media messages from supportersLogging interactions and feedback in our CRM systemManaging your own workflow and prioritising tasksTroubleshooting and resolving queries using provided resourcesEscalating complex issues to your Team ManagerModerating online feedback and managing back-office tasksWhat We're Looking ForExcellent verbal and written communication skillsEmotionally resilient and professional under pressureA natural multitasker who thrives in a fast-paced environmentAble to work independently and collaborativelyPrevious customer service experience is a plus!About UsWe're part of a global group known for delivering outstanding customer experiences across a wide range of industries. Our team is friendly, supportive, and driven by a shared mission to make every interaction count.Ready to make a real impact while growing your career?Apply now and be part of something meaningful.#CustomerService #CustomerSupport #CustomerCare #CallCentre #ContactCentre #Inbound #Retail #Ringwood #Jobs #VacanciesBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.TPBN1_UKTJ
Job Title
Customer Service Advisor