Job Title

Tenant Liaison Officer Retrofit Projects Greater Manchester | Competitive Salary + Benefits Full-Time | Permanent Were working with a leading contractor delivering retrofit works across occupied high-rise and low-rise homes as part of a major energy efficiency and decarbonisation programme. Due to continued growth, were now looking to appoint a Tenant Liaison Officer (TLO) to join their dedicated and friendly team. The Role As a Tenant Liaison Officer, you'll be the vital link between residents and the site teams, ensuring tenants are fully informed, supported, and reassured throughout the works. This role is key to building trust and minimising disruption during property upgrades. Youll be responsible for: Engaging with tenants before, during, and after retrofit works Scheduling appointments and access with residents Handling queries, feedback, and concerns with empathy and professionalism Supporting vulnerable residents and signposting to internal support where needed Liaising with site teams to ensure smooth project delivery Producing and delivering clear communication materials About You Were looking for someone who: Has a genuine passion for customer care and tenant engagement Communicates confidently with people from all walks of life Is highly organised and calm under pressure Ideally has experience working on high-rise or retrofit housing projects Holds a full UK driving licence and is willing to travel across Greater Manchester Whats On Offer A competitive salary and mileage allowance Ongoing training and development this is a company that invests in its team A supportive team environment with long-term career opportunities The chance to work on meaningful projects improving peoples homes and lives TPBN1_UKTJ