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Join to apply for theSenior Arrears Case Consultantrole atBank of Ireland (UK) plc 3 days ago Be among the first 25 applicants Join to apply for theSenior Arrears Case Consultantrole atBank of Ireland (UK) plc Belfast, United Kingdom | HybridPermanent | Full timeClosing date: Jul 20 2025Senior Arrears Case ConsultantBelfast, United Kingdom Full time Closing on: Jul 20 2025Add to favourites Favourite View favouritesWhat is the opportunity?Be part of a thriving team supporting customers to ensure their financial needs are met.In This Role You WillContacting customers to understand their financial circumstances and make appropriate decisions that support our customers and limit losses to the Bank. Being a first point of contact for customers through telephony channels Managing own caseloads and those of others and ensuring actions are in line with the required regulatory framework, policies and procedures. Using negotiating and influencing skills to agree a sustainable strategy or make recommendations to a higher mandate holder where required. Chairing and leading calls between key stakeholders to discuss individual cases and agree appropriate forbearance to address the immediate customer needs. This may be with the leadership team, complaints, special circumstance forum or others. Be a subject matter expert for more complex cases including (but not limited to) Legal Referrals, Repossessions, Voluntary Termination, Voluntary Surrender, Crushwatch, Insurance write offs, Breach of contract.What will make you stand out?Experience within a hire purchase/car finance Financial Services Industry.Proven experience in a lending or debt recovery management function.Able to demonstrate attention to detail and focus on delivering quality outcomes for customersEssential QualificationsThere are no minimum educational requirements for this role.More about the teamNIIB Group Ltd. trading as Northridge Finance is part of the Bank of Ireland UK PLC and specialises in providing personal and commercial asset finance products across the UK.As part of Bank of Ireland UK, Northridge supports its goal to be the leading partnership bank, providing simple, flexible, accessible financial services and products to UK customers, both directly and through partnerships with trusted, respected UK brands and intermediaries.Our successful approach to partnership is helping to make us to be distinctive in the marketplace, and challenge the big UK retail banks, by offering consumers a genuine and accessible alternative that they can trust.Why work with usThe Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!Key CompetenciesCustomer Focused - Self Accountable - Self Agile - Self One Group, one team - Self Amplify Capability - SelfWe`re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.Apply nowOur application form takes just minutes to complete. If you have any questions or require assistance with our application process, you can fill out this form and one of our recruitment team members will be in touch via email.LNKD1_UKTJ Seniority levelSeniority level Mid-Senior level Employment typeEmployment type Full-time Job functionJob function Consulting, Information Technology, and Sales Industries Accounting Referrals increase your chances of interviewing at Bank of Ireland (UK) plc by 2x Sign in to set job alerts for “Senior Consultant” roles.Belfast, Northern Ireland, United Kingdom 6 months ago Finance Transformation Senior Consultant / Assistant ManagerBelfast, Northern Ireland, United Kingdom 1 month ago Belfast, Northern Ireland, United Kingdom 1 month ago Belfast, Northern Ireland, United Kingdom 3 days ago Senior Consultant, Finance Transformation, Business Consulting, Belfast or Derry/LondonderryBelfast, Northern Ireland, United Kingdom 2 weeks ago Belfast, Northern Ireland, United Kingdom 3 days ago Belfast, Northern Ireland, United Kingdom 1 week ago Belfast, Northern Ireland, United Kingdom 1 week ago Senior Business Analyst / Product Consultant (Defence)Belfast, Northern Ireland, United Kingdom 1 day ago Public Sector Audit Manager/Senior ManagerBelfast, Northern Ireland, United Kingdom 1 month ago Belfast, Northern Ireland, United Kingdom 1 week ago Belfast, Northern Ireland, United Kingdom 2 days ago Senior IT Business Analyst - Markets Risk and Controls TechnologyBelfast, Northern Ireland, United Kingdom 4 days ago Belfast, Northern Ireland, United Kingdom £45,000.00-£55,000.00 1 day ago Belfast, Northern Ireland, United Kingdom £35.00-£39.00 2 weeks ago Belfast, Northern Ireland, United Kingdom 1 week ago Belfast, Northern Ireland, United Kingdom 2 weeks ago Senior Consultant - AI Analyst, Data & Analytics, Belfast and Derry/LondonderryBelfast, Northern Ireland, United Kingdom 1 week ago Belfast, Northern Ireland, United Kingdom 2 weeks ago Belfast, Northern Ireland, United Kingdom 4 days ago Belfast, Northern Ireland, United Kingdom 2 weeks ago Belfast, Northern Ireland, United Kingdom 4 hours ago Belfast, Northern Ireland, United Kingdom 2 days ago Belfast, Northern Ireland, United Kingdom 4 hours ago Belfast, Northern Ireland, United Kingdom 2 weeks ago Belfast, Northern Ireland, United Kingdom 3 months ago Senior Business Risk and Control Manager, 1st Line of Defense, Senior Vice PresidentBelfast, Northern Ireland, United Kingdom 2 days ago Belfast, Northern Ireland, United Kingdom 3 weeks ago Senior Manager, Pitch Content, Global Client Pursuits (GCP)Belfast, Northern Ireland, United Kingdom 2 days ago Belfast, Northern Ireland, United Kingdom 3 weeks ago Toomebridge, Northern Ireland, United Kingdom 2 months ago Belfast, Northern Ireland, United Kingdom 1 day ago Belfast, Northern Ireland, United Kingdom 2 weeks ago Senior Peoplesoft Payroll Functional Support ConsultantBelfast, Northern Ireland, United Kingdom 4 days ago Senior Support Engineering Manager Team 4Belfast, Northern Ireland, United Kingdom 1 week ago We’re unlocking community knowledge in a new way. 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