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Job Title


Leasing Associate


Company : Greystar Europe


Location : Surrey Quays, London


Created : 2025-07-13


Job Type : Full Time


Job Description

Delivers all daily operational responsibilities creating an exceptional 24/7 Resident experience. Day to day duties for the Community include marketing, building maintenance and tenancy administration and delivering an exceptional resident experience. Actively builds strong relationships with contractors, suppliers and third parties to ensure the Resident experience is seamless and Residents receive service levels which exceed their expectations.All potential applicants are encouraged to scroll through and read the complete job description before applying.Key Role ResponsibilitiesConducts sales and leasing activities including: viewings, following up on enquiries and sales conversions.Plans and organises daily activities to maximise the time to achieve targeted leasing numbersConverts prospects and leads into viewing appointments and bookings to achieve targeted leasing numbers.Ensures all data capture systems and details of contact are updated in an accurate and timely manner as required.Welcomes on site enquiries and potential residents in a warm and friendly manner ensuring a first impression of exceptional customer service.Follows up on receipt of required documentation, contract returns and processes payments.Conducts scheduled Residents apartment visits.Manages cancellations.Responds to online (webchat) and email enquiries in a professional and engaging mannerSupports other communities when required including cross selling based upon potential resident requirements.Inspects community, tour units and leasing materials are available and takes action to ensure they meet agreed standards for viewingsActively understands, updates and improves knowledge of community, amenities, units and local area features.Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.Supports Resident events and activities within the CommunityAssists with Community preparations, including move-in and move-out processes.Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.Screens property visitors, guests and contractorsResponds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystars complaints procedure.Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.Completes Health and Safety compliance activities in line with the Companys policies and proceduresCompletes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.Register, secure and correctly issue Resident parcels/deliveriesProactively attends to or organises ad hoc or minor cleaning requirements.About YouGood level of general educationProficient in the use of Microsoft Office packages including Word, Excel and Outlook.Proficiency in using property operations software. Training will however, be provided.Excellent customer service skills and significant experience in a sales role in a similar world-class accommodation/hospitality/leisure or reservations/membership environment.The ability to influence, adapt at pace and be motivated by exceeding customer service and sales targetsEvidence of organisation skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detailCulturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.A team player who is evidently approachable and welcomingProactive with a can do attitude and an ability to act autonomously, taking decisions and/or action when required.Proficient at using online and web tools/resources for gathering and presenting research and informationHigh attention to detail in personal presentationFluent English verbal and written communication skillsNumerical skills necessary to complete the above activitiesWhat We OfferWe include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.About GreystarGreystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystars pan European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain.One of Greystars core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at https://jobs.greystar.com/ .TPBN1_UKTJ