Job Title

SetSales is Northern Europes leading sales community, connecting and developing commercially-minded executives, decision makers in sales, and aspiring entrepreneurs. Annually, we connect more than 4,000 professionals across over 15 countries.Have you got what it takes to succeed The following information should be read carefully by all candidates.SetSales is part of United Media (), which specializes in building large-scale industry media and conference products in sectors such as insurance, HR, private equity, and retail.Context for the RoleThis role offers the opportunity to shape and execute the company's client success strategy, collaborate with talented teams, and make a tangible impact on the company's growth. As the company expands rapidly, this position involves leading a high-performing team and influencing all areas of the business during this exciting early growth stage. You will report directly to the Founder/CEO and be responsible for scaling the client success and operations departments, becoming an integral part of the management team, and working closely with the founders.ResponsibilitiesAs a key member of the leadership team, you will be accountable for delivering excellence to all clients. Your team will handle onboarding, manage delivery processes, and report on performance. This role is vital for the company's continued growth and success.Team Leadership: Manage, develop, and mentor the client success team, fostering a collaborative and innovative environment. Set goals, evaluate performance, and promote a high-performance culture.Growth Focus: Enable exponential growth by prioritizing customer success and satisfaction.People Management: Implement best practices to scale and internationalize the team across markets, maintaining a strong team spirit.Process Optimization: Build and harmonize cross-departmental processes to maximize efficiency and customer satisfaction.User Journey: Collaborate closely with the organization to create an exceptional end-to-end user experience.Requirements5+ years of leadership experience in fast-paced, high-growth environments.Strong project management, process creation, and prioritization skills.Proven success in leading and scaling functions such as client success, operations, sales, or international expansion in startups.Experience in client success or business operations within high-growth companies.Strong analytical skills, familiarity with relevant tools, and commercial acumen.Proven ability to apply automation to scale operations.A passion for people coaching, mentoring, leading, and fostering a positive, high-performing culture.Experience in growing customer success functions and supporting revenue growth in a rapidly expanding business.What the company offersA unique opportunity to lead client success in an ambitious, high-growth company. We offer:The chance to make a real impact with tangible results.An inspiring, diverse, and international work environment.Unlimited growth potential with a strong internal promotion track record.Market-competitive compensation.Travel opportunities to attend overseas conferences.Transferable skills development in interpersonal, research, organizational, outreach, and project management areas.Start dateFlexible, with work from our office Monday to Friday; remote work is not offered.Apply for this job indicates a required fieldFirst Name Last Name Email PhoneResume/CVEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfPlease paste your full LinkedIn URL Do you require a visa to work in the UK? Do you require a visa to work in the EU? In your opinion, what are the key components of fostering strong, long-lasting relationships with clients? (List 3) How do you prioritize and manage multiple client accounts while ensuring high-quality service and attention to detail? How do you solicit feedback from clients, and how do you use this feedback to refine your approach? #J-18808-Ljbffr