About NumanIf your skills, experience, and qualifications match those in this job overview, do not delay your application.Founded in 2018, weve already grown to be a 200+ team distributed across the globe, united by a singular mission: empowering people to take control of their health.Numan is transforming health: weve built a cutting-edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Giving people the tools they need to maximise life.To deliver on our transformative mission, we are guided by our 5 company values: Patients first. Learn Fast. Own the quality. Succeed together. Care deeply.Backed by top-tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission!The roleAt Numan, were building a world-class digital health service that empowers people to take control of their health. As Head of Clinical Operations, you will be instrumental in shaping and scaling our clinical services to deliver safe, efficient, and high-quality care across a 7-day service model. Sitting at the core of our clinical engine, this role combines strategic oversight with hands-on operational leadership across multiple therapeutic areas, including mens health, obesity, and beyond.Youll work cross-functionally to ensure clinical excellence, enable team performance, and scale our operations through technology, process innovation, and data-driven decisions.Youll be:Leading operational delivery of clinical services across all treatment areas, ensuring safe, effective, and patient-centred care.Driving service efficiency, identifying and implementing opportunities for improvement through automation, tooling, and lean process design.Managing team performance through KPIs and dashboards; supporting Clinical Ops Leads in diagnosing issues and embedding improvement strategies.Developing the team structure, directly managing Clinical Operations Leads and the Coordinator Lead, and ensuring alignment, accountability, and clarity of ownership.Building staff capability, ensuring that robust onboarding, supervision, and career development frameworks are in place for the clinical operations team.Collaborating across functions, working closely with clinical, product, and commercial teams to ensure the clinical operation is scalable and aligned with company goals.Owning workforce planning, rota optimisation, and capacity modelling to maintain service availability and quality across a 7-day service.Upholding clinical governance, ensuring adherence to internal and regulatory standards, and maintaining operational resilience.Were looking for someone who has:Significant experience in clinical operations leadership, preferably in a digital health or tech-enabled care setting.A proven track record of managing large, multidisciplinary clinical teams across multiple services.Strong analytical capability, with experience using data to drive performance improvements and resource planning.Deep understanding of clinical governance, patient safety, and regulatory frameworks in healthcare.Experience designing and implementing onboarding, training, and progression pathways for clinical teams.Excellent cross-functional collaboration and stakeholder management skills.Ability to operate at both strategic and operational levels, flexing between high-level planning and on-the-ground execution.Its a bonus if you have:Experience scaling clinical services in a high-growth startup or fast-paced environment.Familiarity with digital health platforms, telemedicine, or remote prescribing workflows.Expertise in lean operations, workforce management tools, or health tech systems.Background in healthcare service design, service mapping, or capacity/demand modelling.Our benefits include... - Share options. - 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan).???? - Health insurance with. - Enhanced maternity and parental leave. - Nursery benefit provided by . - Employee assistance programme (access to therapy, financial planning and discounts). - Generous pension (includes both employee and employer contributions). - Flexible working options, including a dog-friendly office in Farringdon. - Personal training and development budget via Learnerbly. - Wellhubmembership, giving you access to over 2,000 locations in the UK. - Free office snacks including breakfast items, soft drinks, tea and coffee. - Cycle to work scheme. - Season ticket loan.% - Discount on Numan products for your friends and family. - Paid volunteering days. - An additional 2 weeks off once you reach your 5th anniversary with Numan.Diversity at NumanAt Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring.We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued.Embracing diversity isn't just our goal; it's our strength, driving us towards a more inclusive future.#J-18808-Ljbffr
Job Title
Head of Clinical Operations (London)