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We're Hiring: Head of Operations | Fintech Scaleup | London (4 Days in office)If the following job requirements and experience match your skills, please ensure you apply promptly.If youre looking for real ownership, huge variety, and the chance to work directly with a founder building something special, this is it.I know this client exceptionally well. Ive hired for them six times in the last 18 months! I can confidently say theyre a fast-growing B2C fintech thats scaling quickly. Theyve built something genuinely different in the card and travel space and are gearing up for their next stage of growth, which includes a planned exit in the next three years.Theyre now hiring their first Head of Operations, but this isnt your typical HOO job.This is a hands-on, roll-your-sleeves-up role. Youll be the founders right hand, getting stuck into everything from partner contracts and hiring to office logistics and European expansion plans.What Youll Get:A true right-hand role to the founder with exposure to every corner of the businessDirect involvement in European expansion, fundraising, and investor strategyA front-row seat as the business scales through major co-brand partnershipsHuge breadth and variety, no two days will look the sameThe chance to build the operational backbone of a high-growth fintechA fast-track to exit in the next 2 to 3 years alongside a chairman with proven scale and exit experienceYoull Work on Everything, Big and Small:Big things:Negotiating Mastercard and co-brand contractsDriving European expansion plansSupporting fundraising, investor conversations, and the next investor raiseWriting proposals for partners, regulators, and shaping key strategic partnershipsRunning hiring processes and shaping the teamBeing everywhere, spinning plates, solving problemsSmall things:Booking tradespeople, sorting office moves, mounting screens, whatever needs doingChasing suppliers and fixing operational hiccupsJumping in on customer support issues when neededLets Be Clear:This is a full-on, hands-on roleNothing is beneath you hereIf the smaller stuff feels like its not your job, this wont be the right fitBut if you love variety, want to genuinely help build a business from every angle, and thrive on getting stuck in, youll love this.What This Role Isnt:Its not a traditional HOO role with big teams and layers of managementIts not flexible or hybrid, this is a minimum 4 days a week in the Central London officeWho Will Love This:People whove been the go-to person for a founder in a B2C fintech, especially with card experienceGeneralists who thrive in fast-paced, scrappy environments and love figuring things out on the flyPeople who can jump from negotiating VC term sheets to fixing office kit in the same daySharp operators who care about the commercial detail but arent precious about whats on their to-do listWho This Wont Suit:Lets be upfront:If youre looking for a big team to manage, this probably isnt what youre afterIf you need hybrid or remote working, this isnt the right fitIf handling the day-to-day details like booking tradespeople, sorting office moves, or jumping into customer issues doesnt appeal, this wont be for youIf you prefer leading from a distance rather than being in the thick of the action, you wont enjoy thisThis is a hands-on, high-ownership role where youll get stuck in at every level.Some people thrive in that. Others dont, and thats completely okay.Must Haves:B2C fintech background with card experience (ideally from a startup or scaleup, rather than large corporates)Sharp commercial mind, you can read contracts, spot risks, and understand the detailFast learner who thrives on variety and can switch gears quicklyStrong written and verbal communicatorFully hands-on, you love solving problems and getting things doneMinimum 4 days a week in the London office, no exceptionsIf you love getting stuck in, learning fast, and being right at the heart of a growing business, this could be the one.Even if you dont tick every single box, if this sounds like your kind of environment, wed love to hear from you. Apply now.#J-18808-Ljbffr