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Join to apply for the General Manager role at VervLife6 days ago Be among the first 25 applicantsJoin to apply for the General Manager role at VervLifeGet AI-powered advice on this job and more exclusive features.This range is provided by VervLife. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeJoin Our Team as a General Manager at VervLife!For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.Job Title: General ManagerReporting To: Regional Operations ManagerHours: 9:00 am - 5:30 pm but with some flexibility between the hours of 8am and 8pmSome occasional weekend workingAbout VervLifeAt VervLife, we're revolutionising the rental industry with a fresh vision and cutting-edge technology. As a rapidly growing operator and consultancy in the Build-to-Rent (BTR), co-living, and single-family rental space, we are dedicated to making life simpler and more fulfilling for our residents and clients. Supported by Homes for Students, one of the UK's largest PBSA operators, we combine independent innovation with national infrastructure.About The RoleAs General Manager, youll lead the on-site team and ensure a vibrant community within the building. Youll build and maintain the buildings reputation, drive revenue to meet or exceed targets, and manage costs within budget. Youll also ensure the highest member satisfaction in service, responsiveness, and community spirit, while maintaining the quality of the asset and complying with all Health & Safety legislation.Key Responsibilities:People Management:Recruit, train, and motivate the on-site team.Identify opportunities to enhance team performance and service deliveryEnsure adherence to processes and achievement of SLAs/KPIs.Annual appraisals of direct reports and ensure appraisals and performance reviews are undertaken for all staff including regular documented 1-2-1s.Performance management and support HR initiatives.Community Engagement & Satisfaction:Deliver top-tier service to enhance member satisfaction and retention.Develop action plans based on customer satisfaction surveys.Engage with local charities and encourage resident participation.Establish and continually review customer proposition via offers, partnerships for members etc.Ensure the app is maintained with events and information for members.Identify opportunities to enhance service improvement plans.Complaint and dispute resolution, working to escalation procedures and SLA timescales.Marketing & LettingsDeliver best-in-class service to ensure member satisfaction and retention.Contribute to marketing strategies to maximise returns.Meet income and leasing targets, minimising void periods.Stay updated on local market and competitor services.Oversee content for the members portal and social media channels.Lead resident engagement activity and deliver events to agreed budgets.Know the market. Local development and rent knowledge including competitor service awareness to leverage the development and its marketing.Planning & Daily Management:Plan and schedule work streams effectively.Provide clear instructions and promote team communication.Reaches decisions quickly based on available information. Takes initiative to research and complete projectsFinancial & Reporting:Lead budget setting processes and manage development budgets.Identify opportunities for additional income and cost efficiencies.Produce regular asset performance reports with clear strategies.Meet agreed income and expenditure KPIs.Ensure your team are following the prescribed credit control processes when required.Building Operations:Ensure efficient operations and service delivery on site.Monitor maintenance activities and quality control.Manage service failures and contractor performance.Regular development walk rounds and quality monitoring.Assist in the procurement of services to agreed (Verv-Life) strategies.Out of hours emergency response and attendance if needed.Quality control spot checks of all services and presentation of the development and apartments.Acting on findings and identifying training or support needs for teams/supplier performance improvement.Responsible for performance management of contractors on site.Insurance claim handling including liaison with loss adjustors and third parties.Health & Safety Compliance:Oversee H&S and statutory compliance on site.Manage supplier and contractor compliance with H&S requirements.Handle risk assessments, accident reporting, and emergency preparedness.Work with Fire Service and statutory bodies to support inspections, change of strategy and maintain compliance.Management of accident and incident reporting.Responsible for emergency preparedness (to agreed protocols) including regular testing and implementation as required.Qualifications & Experience:Minimum: Educated to NVQ level 3 and/or GCSE level 9 - 5 standard or equivalent. Ideally with A level(s) or equivalentARLA or IRPM qualification desirable.Experience in residential property or hospitality sectors.Knowledge of English statutory letting requirements.Strong management skills and experience working to budgets and targets.Personal Requirements:Positive, professional, and customer-focused with strong relationship-building skills.Friendly and approachable, self-motivated, professional, resilient, adaptable.Proactive and strong ability to problem solve, multi-task, plan and organise.Excellent communication skills displaying sensitivities to and understanding of members needs.Ability to gather, assimilate, analyse and effectively summarise information and give briefings/prepare briefing notes as necessary.Excellent analytical skills, including being able to provide reports in a excel format.Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm.Accuracy and attention to detail whilst working at pace.Ability to prepare and give presentations.Proactive and dynamic, taking ownership of all of core dutiesA strong communicator with a direct and open style. You must be able to communicate confidently, fluently and logically; hold others attention when speaking and influence decision making.Ability to remain calm and consideredExcellent organisational skillsAbility to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines.A strong client focus and a resilient attitudeAbility and willingness to work flexible hours as determined by the needs of the business.Ability to work weekends and bank holidays as requiredWilling to keep up to date with training and relevant legislationWhy Join Us?At VervLife, were dedicated to helping our residents live better, healthier, and more fulfilling lives. If youre ready to make a difference and lead a dynamic team, apply today to become our General Manager!Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesFacilities ServicesReferrals increase your chances of interviewing at VervLife by 2xSign in to set job alerts for General Manager roles.Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr