Job Title

We are recruiting a Head of Diversity, Equity & Inclusion (DE&I) to shape and lead Rapport's DE&I vision across the UK & Ireland.Check out the role overview below If you are confident you have got the right skills and experience, apply today.Are you a passionate DE&I professional who thrives on making a real difference? Do you believe in creating workplaces where everyone feels seen, heard, and valued? Are you ready to influence a diverse and inclusive culture at one of the UK's most inclusive guest services providers?At Rapport, inclusion is at the heart of everything we do. We are proud of our culture, our people, and our ambition to continuously evolve. As our Head of Diversity, Equity & Inclusion, you will work closely with our leadership team, clients, and employee networks to embed impactful and lasting change. This is a maternity cover role, with a unique opportunity to drive innovation and support our people-first strategy.Type of contract: Fixed-Term (Maternity Cover)Hours: Full-time, 40 hours per week (Monday-Friday, 2 days from home and 3 days from the office)Location: Rapport Head Office, 20 Red Lion Street, London WC1R 4PS (with travel required across the UK & Ireland)What will you get?Financial Freedom: Exclusive travel and grocery discounts, life assurance, and cash rewardsSecure Your Future: Contributory pension schemeHealth Matters: Access to wellness programmes, Employee Assistance Programme, and digital GP servicesThrive Personally & Professionally: Ongoing learning and leadership development opportunitiesCelebrate Excellence: WOW Awards to recognise outstanding contributionsGive Back to Community: One paid volunteering day per year for a cause close to your heartMain ResponsibilitiesStrategic LeadershipLead and deliver Rapport's DE&I strategy, aligning with business goalsInfluence policy and learning frameworks to promote inclusionAct as a trusted advisor to senior leaders on DE&I initiatives and prioritiesEnsure ambassadors feel supported in light of global and cultural eventsTalent & DevelopmentPartner with HR, Recruitment, and L&D to attract and retain diverse talentDesign and deliver impactful training across all levelsEnsure equal opportunities and access to career progressionWork closely with operational leaders to embed inclusive practices into day-to-day deliveryStakeholder EngagementCollaborate with internal teams, clients, and external partnersSupport and guide Employee Resource Networks (ERNs)Lead DEI roundtables, help shape agendas and annual network calendarsRepresent Rapport at events, forums, and in client proposals and tendersLead and project manage events and initiatives alongside network leads and events teamsData-Driven ImpactDefine and track DE&I success metrics, ensuring transparency and improvementUse data and research to drive strategy and report on impactManage DE&I budget, provide quarterly reporting on forecast vs actualsSupport DE&I content creation and social media presence in partnership with our communications teamThe Ideal Candidate WillBe a natural relationship builder and networkerBring proven experience in the DE&I field, ideally in a client-facing or corporate, customer service or hospitality environmentBe confident influencing at all levels, including senior leadershipDemonstrate strong project management and communication skillsUnderstand current legislation and trends in DE&IUse data effectively to guide strategy and measure outcomesBe experienced in leading training and working with employee resource groupsThis is an exciting opportunity to lead real change in a values-driven business. If you're ready to influence culture, empower others, and create a more inclusive future - we'd love to hear from you.About usRapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.Find out more about us and our values at www.rapportservice.com.Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.#J-18808-Ljbffr