Job Title

Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.Are you a strategic, people-first leader who thrives in high-growth environments? At EMJ, we're on a mission to elevate global healthcare through impactful, insight-driven content. Weve grown fastand were just getting started. Now, were looking for a Head of Client Services whos ready to lead from the front, challenge the status quo, and build something bigger with us.As a key member of our leadership team, youll drive the success of our client partnerships, elevate our internal capabilities, and directly influence the next phase of our growth. This role is perfect for someone who thrives on autonomy, leads with empathy, and loves solving problems that matter.Your Impact at EMLead & Inspire a High-Performing Team: Develop and mentor the CS team to deliver projects that exceed expectations. You'll champion accountability, learning, and ambition to drive publishing targets and KPIsDrive Strategic Client Success: Partner with our most valuable clients to shape and execute strategies that deliver measurable impact; influence retention, growth, and satisfaction across the portfolio.Be a key driver of innovation and efficiency: You'll be empowered to identify and implement improvements to our client experience and internal processes, directly contributing to a more effective and impactful organisation where your ideas matter.Grow with a Company Thats Going Places: Work cross-functionally in a fast-moving, international business; seize real opportunities for personal and professional growth as we expand into new markets and servicesWhat Youll Own:Day-to-day leadership and development of the Client Services teamOversight of client project deliveryon time, on budget, beyond expectationsEarly identification and resolution of challenges that impact client satisfaction or team performanceOwnership of key KPIs, reporting insights and trends to leadershipEscalation and resolution of complex client issues with a calm, solutions-focused mindsetRelationship building with senior client stakeholders, becoming a trusted advisorResource planning and tool optimisation to maximise team output and client valueWho You Are:A proven leader with a strong track record of managing high-performing client services or account management teamsCommercially minded, able to connect the dots between client experience and business impactData-savvy and comfortable reporting performance insights to senior stakeholdersComfortable in fast-paced, scale-up environmentsadaptable, proactive, and resilientPassionate about continuous improvement, always looking for smarter, better ways to workWhy Join Us?Be part of a company thats making a genuine impact in the healthcare spaceCollaborate with ambitious, values-driven teammatesWork in an environment that recognises and rewards initiative, ownership, and excellenceEnjoy real autonomyand the support to take bold ideas from concept to executionKey InformationSalary:70k - 80kReports to: Victoria Nash, Customer Engagement DirectorHours: 8.30am 5pm, Mon-FriWorking pattern:Up to 2 days WFH (full-time in office during probation)Location: This role is based onsite in our London/Moorgate officeAbout EMJEMJ'spurpose is to elevate the quality of healthcare globally, by supporting all healthcare professionals with free and easy access to medical journals and lifelong learning opportunities. We do this to create Gold Medal Winners, enabling healthcare professionals to become the best versions of themselves. Similarly we equip our employees with all the skills, tools and knowledge they need to be in the top 10% of what they do andcreate Gold Medal Winners in the company.At EMJ, we believe inTaking care of your own: We all need to be proactive and responsible for our own actions. This will lead to an inspiring place to work that we are all proud of.Going the extra mile: Always give your best performance, this will create a team that is different to anything else, full of hard working, gold medal winners.Entire buy in: Everyone has loyalty to our vision, values, culture, and the long-term goals of EMJ. We are committed to doing so in a positive and passionate way.Find out more and at EMJ.Application process:Your CV will be reviewed by the Recruitment team. If successful, we will be in touch to arrange a telephone call. Following this there will be a 2-stage interview process, one focused on competencies and one on the EMJ values.#J-18808-Ljbffr