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You will need to login before you can apply for a job.View more categories | View less categoriesSector: Operations and Facilities ManagementRole: Senior ManagerContract Type: PermanentHours: Full TimeWhat's in it for youEmployee discounts after 3 months, such as:A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.A Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco thirteen times a year, plus 10% off at Tesco Cafe and 20% off all F&F purchases.10% off pay monthly & SIM only deals with Tesco Mobile, along with other deals throughout the year.Up to 30% off car, pet, and home insurance at Tesco bank. Terms apply.About the roleResponsible for leading the Venus Operations Team to ensure all sites operate in a healthy, safe, and legally compliant manner. This role is key in delivering exceptional customer satisfaction and achieving sales and profit targets. The successful candidate will foster a collaborative team environment, support integration with Booker, and ensure Venus offers industry-leading choice, price, and service compared to competitors.You will be responsible forLeading operational strategy and efficiency, aligning with the Venus plan and cascading plans to site teams.Driving best practices across sites to enhance customer satisfaction and identify growth opportunities.Understanding customer needs and ensuring operational teams are aligned.Optimizing resource use to maximize sales and profitability while improving operational efficiency.Leveraging technology to improve collaboration, operations, and customer engagement.Cultivating an open, empowering culture that motivates teams and encourages innovation.Building a diverse talent pipeline with robust training and development.Ensuring health and safety standards are maintained and hazards addressed.Promoting a values-driven culture aligned with Booker's ethos of 'A Place to Get On'.Upholding the Business Code of Conduct with integrity and due diligence.You will needOperational skills relevant for this role:Proven leadership experience, building successful teams.Exceptional coaching and motivational skills with a customer-focused approach.Strong team leadership, talent development, and inspiring leadership.Commercial acumen and data literacy.Excellent communication and stakeholder management skills.Experience in systems and process transformation.Relevant experience:Ability to make commercially sound decisions to maximize customer satisfaction and profit.Experience integrating data and innovation to meet customer needs.High emotional intelligence, judgment, and empathy.Positive attitude with a drive to exceed expectations.Resilience and ability to manage multiple priorities.CompanyLearn more about this companyVisit their hub to learn about values, culture, and latest jobs. #J-18808-Ljbffr