Job Title

Job Title: Supported Housing Service ManagerSalary: £35,200 - £39,600Location: South Cumbria (Westmorland & Furness)Hours: 37.5 hours per week (flexible working required)Contract Type: PermanentJob Purpose:The Operations Manager will oversee the delivery and development of commissioned services, housing, subcontracts, and new enterprises across Cumbria, with a focus on Westmorland & Furness. This role involves inspiring leadership, performance management, and active engagement with partners, stakeholders, and people in recovery.Key Responsibilities:* Manage and support teams delivering housing, tenancy sustainment, and wellbeing services.* Ensure maximisation of housing benefit/service charge revenues and occupancy levels.* Work with the Senior Leadership Team to develop service diversity across Cumbria.* Collect, analyse, and report on performance and impact data.* Monitor and evaluate services, ensuring user feedback and co-production.* Set and manage service budgets with an understanding of CIC financial frameworks.* Achieve KPIs and contract targets; manage performance across teams.* Develop strategic partnerships with commissioning bodies, councils, OHID, and other stakeholders.* Prioritise support for high-need groups, helping individuals develop skills to live independently.* Promote innovative recovery-focused projects and social enterprises. ...