Job Title

Resident Liaison OfficerLocation: Merton (3 days onsite 2 days from home) Job Type: temp cover till end of November 2025 Hourly rate: £20 PAYE or £25.38 Umbrella per hour / £23.35 an hour PAYEWe are seeking a Resident Liaison Officer to support the development and implementation of a housing associations customer contact and stakeholder communication strategy. This role is crucial in ensuring that we effectively hear and respond to our residents' views, delivering on service promises and maintaining strong relationships with contractors and customers.Main Purpose of the RoleAct as the primary link between our organisation, its contractors, and our customers, facilitating the smooth operation of services. Build and maintain positive relationships to ensure effective liaison between key stakeholders and deliver improved responsive services to our customers.Key ResponsibilitiesParticipate in and lead local service resident engagement strategies when required. Analyse key data to inform service improvement strategies. Coordinate responses to customers by collaborating with the local housing team and customer contact centre. Identify relevant internal and external stakeholders to ensure comprehensive service changes. Manage customer communications to maintain high satisfaction levels. Organize and attend stakeholder meetings, producing communication materials through various methods. Represent the Housing Ne...