Job Title

The ideal candidate has a passion for food and beverage, a genuine ability to connect with guests and staff alike, and brings the core value of 'TEAM' to the restaurant. A natural leader, you are responsible for maintaining the highest levels of hospitality while leading service on the floor.ResponsibilitiesCoordinate daily Front of the House and Back of the House restaurant operationsDeliver superior service and maximize customer satisfactionRespond efficiently and accurately to customer complaintsRegularly review product quality and research new vendorsOrganize and supervise shiftsAppraise staff performance and provide feedback to improve productivityEstimate future needs for goods, kitchen utensils and cleaning productsEnsure compliance with sanitation and safety regulationsManage restaurant’s good image and suggest ways to improve itControl operational costs and identify measures to cut wasteCreate detailed reports on weekly, monthly and annual revenues and expensesPromote the brand in the local community through word-of-mouth and restaurant eventsRecommend ways to reach a broader audience (e.g. discounts and social media ads)Train new and current employees on proper customer service practicesImplement policies and protocols that will maintain future restaurant operationsRequirements and skillsProven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar roleProven customer service experience as a managerExtensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staffFamiliarity with restaurant management software, like OpenTable and PeachWorksStrong leadership, motivational and people skillsAcute financial management skillsBSc degree in Business Administration; hospitality management or culinary schooling is a plus