Job Title

We are pleased to announce the opening of the recruitment campaign for a fixed-term resource to support our High Value Payments Processing Team as we continue to grow and develop our banking systems.High Value Payment Processing Advisor– 6 Month Fixed Term ContractThe role of a High Value Payment Processing Advisor will play a key role in the processing of all CHAPS, foreign payments, and all other journeys under the ownership of the High Value Team, undertaking due diligence, anti-fraud checks, and adhering to all risk responsibilities and procedures whilst undertaking high-risk processes.What will the role do:Process customer requests and receipts for CHAPS/foreign payments and any other payments supported by the High value team.Report and escalate concerns with urgency to the Customer Fulfilment Risk Lead.be responsible for ensuring agency bank queries and reconciliation of transactions that are under the ownership of High Value Team are actioned correctly.Ensure risk controls are always met, safeguarding the Bank from losses, and reporting any suspicious activity as appropriate.Undertake customer due diligence, be vigilant and actively consider all transactional activity mitigating the risk of money laundering and fraudulent activities raising SARs where necessaryEnsure all customer records are properly supported by authentic instructions and in accordance with Bank policies and procedures.Contribute to the effectiveness and efficiency of the high value function by reviewing existing processes and procedures and proposing improvements.Interact with customers is required, providing first point resolution, diligence, ease, certainty, and empathy on the telephone and in writing.The Person and required Experience & SkillsOperational knowledge of UK and foreign payment journeys/processes.Experienced in undertaking customer due diligence and anti-fraud measures when processing UK and international payments and performing credit decisions/ anti-fraud decisions on cheques received.Good understanding of cheque clearing cycle to process, inward and outward cheque clearing, including returned, account switched and unpaid items.Applies right first-time skill to all procedures and process journeys.Able to accurately assess procedures to iterate, amend and future proof them for the high value function.Knowledge of banking technology, payment systems and processes, telephony.Excellent communication skills, both written and verbal and passionate about delivering the highest level of customer service to both internal and external customers.Strong numeracy skills.The full job description is available on request. Closing Date: Monday 14th July @ 5pm