Claims ManagerLocation: Norwich (Hybrid – 3 days in office, flexible)Salary: Up to £70,000 + benefitsA leading global insurance and risk advisory firm is seeking a Claims Manager to lead a large, high-performing team within their UK claims function. This is a hybrid role based in Norwich, offering the opportunity to shape operational performance and drive technical excellence across a diverse claims portfolio.The OpportunityThis is a senior leadership role with responsibility for managing a large team of claims professionals, including Team Managers and Handlers. You’ll play a key role in setting performance standards, supporting technical development, and ensuring the delivery of outstanding client outcomes.Reporting into the Head of Claims Operations, you’ll also contribute to wider strategic initiatives and continuous improvement across the claims function.Key ResponsibilitiesLead, coach, and develop a large, multi-level claims team to achieve operational and service excellenceProvide technical oversight and support on complex or escalated claimsUse data and performance metrics to drive improvements in process, quality, and client outcomesCollaborate with senior stakeholders to shape claims strategy and implement change initiativesFoster a culture of accountability, learning, and continuous improvementEnsure compliance with regulatory standards and internal governance frameworksCandidate ProfileProven experience managing large claims teams within a broker, insurer, or loss adjusting environmentStrong technical claims knowledge across commercial or corporate linesConfident leader with the ability to influence, motivate, and develop othersOperationally focused, with a track record of delivering measurable improvementsComfortable using data and analytics to inform decisions and drive performanceSkilled at building trust and credibility across diverse teams and stakeholder groupsWhy Join?Be part of a globally recognised firm with a strong local presence and collaborative cultureLead a well-established team with a mix of experience and energyJoin a business that values innovation, inclusion, and impactEnjoy a hybrid working model, strong benefits, and genuine career progressionInterested?If you're an experienced claims leader ready to take on a strategic, people-focused role in a high-performing environment, I’d love to hear from you. Apply now or get in touch for a confidential conversation.
Job Title
Claims Manager