Job Title

Freight Forwarding Department (FFD) OperatorDue to increased global growth in the business, we are seeking a Freight Forwarding (FFD) Operator to be part of our customer services and freight forwarding department within the Basildon office of ALPI UK Ltd.Working Hours:Monday – Friday 08.30 hours – 17.30 hours – one-hour unpaid lunchSalary:£27,000.00 - £30,000.00 per annum (depending on experience)Duties and ResponsibilitiesAssist the Head of Customer Services in the execution of their duties in support of the Managing Director’s vision of the company to become more competitive and profitableUnderstand and execute the departments vision of good business development in order to ensure outstanding customer services to clientsMaintain the operations system ensuring customer bookings are accurately recordedMaintain regular communication with sales teams reporting new sales leads and handover of shipmentsCreate new and maintain current SOPs for the departmentImplement and improve new efficiencies in customer workflow in conjunction with line managerMaintain key accounts and ensure general enquiries are expeditedGain feedback where possible and follow up enquiriesDeal with customer/client complaints are expedited in the agreed timeline in accordance with SOPs.Aid Credit Control with collection of overdue payments from suppliers/clientsEnsure customer due diligence checks are completed for new customersMaintain at all times high standards of personal quality, Health & safety and professionalism and actively promote all company policies and procedures.Represent the company in the best possible light at all times.Ensure to oversee client management and sub-contractor management in line with polices, practices and procedures.Ensure all financial transactions in compliance with Alpi organisational policy and procedures, legal requirements, and good practice guidelines.Ensure to carry out processes, practices in line with policies, practices, and procedures.Ensure customer bookings are accurately taken & entered operations system, International, National and cross tradeProvide customers with accurate and cost-effective quotations within a timely fashionConfirm quotations received by telephone (within half an hour)Booking consignments with third party contractorsQuoting cross trade consignmentsBooking deliveries in with customersLiaising with suppliers / Origin OfficesBuild strong relationships with customersInvoicing and AdministrationEnsure Bookings made with Origin officeSkills, Experience and CompetenciesKnowledge of road freight market rates and services, ability to quote accordingly.Be able to prioritise own workload but also be able to work as part of a team.Be fully conversant in IT skills e.g., Microsoft Office Suite (Word, Excel) and systems.Have excellent communication skills over the telephone and e-mail.Have experience with Excel reporting.Ability to work as part of a team.Have good understanding of logistics processes and procedures.Ability to work as part of a team as well and being confident independentlyDemonstratable working administrative backgroundMust have analytical skills, with a high level of detailCompany BenefitsAlong with 20 days annual leave + public holidays and yearly salary review, we offer the following benefits:After 3 months’ service, employees are entitled to become a member of the Group personal Pension PlanAfter completing six months’ service, Alpi UK Death in Service equal to three times your annual salaryAfter one year’s service the company offers enhanced Pension contributions of 9% annual salaryAfter one year’s service employees are eligible to join the Private Medical Scheme (application process required)Holiday loyalty days up to a maximum of 5 days (1 additional day on the anniversary of the date you joined Alpi UK)One Milestone Day per year to take as you wishConfidential EAP platform for you and your immediate family members as spouse/partners and children aged 16 to 24 in full-time education, living in the same householdAccess to our Employee Discounts and Perks, which includes Grocery Shopping, Holidays, Movies, Sports, Wellness and many moreWe are Alpi UK Ltd – part of the Albini & Pitigliani Group ALPI Group is a recognised player in the Freight Forwarding and Transportation industry and specialises in supply chain and logistics solutions, ground transportation, air and ocean shipments, customs clearance, and supply chain management.We have provided freight forwarding services and logistics solutions for over 80 years. Still a family run company, we treat people as people, not numbers. With unchanged passion we strive to balance a growing company in a highly competitive industry, with family ethics and social responsibility.