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Join to apply for the Head of Services role at Smiley & Co, Ltd.2 days ago Be among the first 25 applicantsJoin to apply for the Head of Services role at Smiley & Co, Ltd.Get AI-powered advice on this job and more exclusive features.Location: Hybrid Organisation offices in Ealing and Hounslow, with flexibility for remote workingApply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.Salary: 35,000 38,000 pro rata (dependent on experience)Hours: 21 hours per weekContract: : 1-year fixed term (with possibility of extension, subject to funding)Our client is a registered local charity that has been supporting voluntary and community sector (VCS) groups in Ealing for over 30 years and Hounslow groups since 2012.The RoleThe Head of Services provides strategic and operational leadership across all of the organisation's service delivery. Reporting directly to the CEO, this role ensures that services are delivered to a high standard, aligned with organisational priorities, and responsive to community needs. The post-holder will line manage the Head of Partnerships and Development, lead the coordination of all programme areas (including ad hoc projects), develop corporate relationships, and deputise for the CEO when required.Key ResponsibilitiesStrategic Service LeadershipLead strategic oversight of all programmes and services across the organisation.Translate strategic priorities into operational plans and measurable outcomes. - Shape new or emerging projects in line with the organisation's vision and evolving needs.Deputise for the CEO as required, providing leadership continuity and external representation.Project and Programme OversightOversee delivery of projects to ensure quality, compliance, and achievement of targets.Manage ad hoc and time-limited projects as needed by funders or emerging opportunities.Support project leads to ensure consistent service standards, effective evaluation, and impact reporting.Identify delivery risks and implement solutions in a timely and effective manner.Team Leadership and ManagementLine manage the Head of Partnerships and Development and other key service staff.Cultivate a values-based, supportive, and high-performing team culture.Provide supervision, coaching, and development support to ensure strong delivery.Monitoring, Evaluation and ReportingEnsure high-quality data collection and outcome reporting across all services.Lead performance monitoring and contribute to internal and external reporting cycles.Use evaluation insights to drive continuous improvement and learning.Stakeholder, Partnership and Corporate EngagementRepresent EHCVS in key borough partnerships, forums, and sector events.Maintain and grow relationships with public, voluntary, and corporate sector partners. - Develop strategic corporate relationships that support community investment and engagement.Collaborate with consortia and delivery partners to maximise impact and shared learning.Governance and Organisational DevelopmentEnsure services operate within all relevant organisational policies and legal frameworks (e.g. safeguarding, GDPR, health & safety, equality and diversity). - Lead the review and updating of internal HR policies and procedures, working in consultation with the CEO and staff where appropriate.Prepare revised HR policies and procedures for Board approval, ensuring they are legally compliant and aligned with organisational values and best practice. - Contribute to strategic planning, organisational learning, and internal process improvements.Deputise for the CEO to ensure effective leadership in their absence.EssentialSkills and QualificationsExtensive experience in senior service or programme management roles in the VCSE, public, or social enterprise sector.Experience managing senior staff and overseeing complex projects.Proven ability to develop and manage relationships across sectors, including the corporate sector.Excellent communication, leadership, and strategic thinking skills.Experience representing an organisation externally and deputising at senior level.Strong track record in performance management, evaluation, and quality assurance.DesirableExperience working in a local infrastructure or second-tier organisation.Knowledge of the VCSE and funding environment in Ealing and Hounslow.Understanding of social value, corporate social responsibility, or business engagement in a charitable context.BenefitsLeave: 25 days annual leave pro rata + bank holidaysPension: Up to 3% employer-matched contributionTo ApplyIf you feel you are a suitable candidate and would like to work for this reputable organisation, please do not hesitate to apply.LNKD1_UKTJSeniority levelSeniority levelExecutiveEmployment typeEmployment typeFull-timeJob functionJob functionManagementIndustriesStrategic Management ServicesReferrals increase your chances of interviewing at Smiley & Co, Ltd. by 2xSign in to set job alerts for Head of Service Management roles.London, England, United Kingdom 1 week agoDeputy Director of Customer Service DeliveryLondon, England, United Kingdom 4 days agoLondon, England, United Kingdom 1 day agoLondon, England, United Kingdom 2 weeks agoHead of Customer Services, ICIS (Hybrid)London, England, United Kingdom 1 month agoGreater London, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 week agoGrays, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 week agoHead of Travel Contact Center UK / IrelandCroydon, England, United Kingdom 3 days agoHead of Operations Transformation (Workspace; 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