Job Title

What's in it for youCheck you match the skill requirements for this role, as well as associated experience, then apply with your CV below.Employee discounts after 3 months, such as:A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.A Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.About the roleResponsible for leading the Venus Operations Team to ensure all sites operate in a healthy, safe, and legally compliant manner. This role is pivotal in delivering exceptional customer satisfaction and achieving budgeted sales and profit targets. The successful candidate will foster a collaborative team environment, support integration with Booker, and ensure Venus delivers industry-leading choice, price, and service compared to on-trade competitors.You will be responsible forLead the operational strategy and efficiency agenda, aligning with the Venus plan and cascading plans effectively to site teams (Key Objectives - HSL, Deliver Sales and profit budget, customer satisfaction and transformation plan actions).Drive best practices across all sites to enhance customer satisfaction and identify growth opportunities with both new and existing customers.Develop a deep understanding of our customers, their needs, motivations, and alternatives and ensure the Operational teams are aligned to that.Optimise resource utilisation to maximise sales and profitability, while driving operational efficiencies (taking the best from Booker to make Venus better)Leverage technology to enhance collaboration, streamline operations, and improve customer engagement.Cultivate an open, empowering culture that motivates teams, encourages innovation, and supports high performance.Build and maintain a strong diverse talent pipeline, ensuring robust training and development across all sites.Ensure all sites maintain the highest standards of health and safety, proactively identifying and addressing hazards.Promote a values-driven culture that aligns with Booker's ethos of being A Place to Get On'.Uphold the Business Code of Conduct, always acting with integrity and due diligence.You will needOperational skills relevant for this jobSuccessfulcareertodatewithacoreskill setaroundleading(leaders)andbuilding a successful teamExceptionalcoachingcapability,witha best-in-class motivational style and a people/customer - focused mind setStrong, empathetic team leadership experience and a proven developer of talent,aneffectivecoachandaninspiring leaderCommercialknowhowanddataliterateExceptionalcommunication&stakeholder managementAbility to deliver systems and process transformationExperience relevant for this job:Ability to make commercially robust decisions to maximise customer satisfaction and cash profitExperience of being outward looking, bringing together data and innovation from internal and externalsourcestomeettheneedsofcustomersStrong intellectual capability, supported by exceptional levels of emotional intelligence, judgement andempathyPositiveinnature,butdriventoexceed performance expectationsResilience and the ability to manage multiple priorities#J-18808-Ljbffr