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Get AI-powered advice on this job and more exclusive features. Ellard is the UK’s largest supplier of drives and controls used to automate industrial doors, shutters, garage doors, blinds and gates. Over the course of the last 65+ years and through our acquisition of NRG Automation, we have developed some of the very best market-leading products, which are supported by one of the largest technical and customer service teams in the UK. We are proud of our team here at Ellard. We mix vast knowledge and experience in the door industry with talented people who bring great ideas to the way we do things. We pride ourselves on providing the very best at every stage of the business process, and we ensure that our customers receive the highest quality products. Job Title: Quality Manager Reports to: Head of Commercial Line manages: Inventory Control Job Summary We are seeking a highly experienced and driven Quality Manager to lead the development and implementation of our Quality Management System (QMS) and to ensure robust quality standards across all stages of our production and supply chain. This is a pivotal role with strategic and operational responsibilities, including the ownership of quality documentation, systems, and final product release. You will work cross-functionally with engineering, production, supply chain, and senior leadership to embed quality at the heart of the organization, ensuring compliance, consistency, and continual improvement. The role involves identifying and addressing defects and failure modes within each product category and supplier products, capturing defect data, identifying trends/risk to the business and continuously improving quality control practices to improve the offering and reputation of Ellard and our products. Responsibilities Quality Management System • Design, implement and maintain the Quality Management System (QMS) in line with relevant industry standards and regulatory requirements. • Develop and control all quality documentation, including quality manuals, procedures, work instructions, forms, and templates. • Embed a culture of Quality throughout all Ellard operations, products and services under the ethos of ‘More than just a product’, striving for best in industry standards. • Conduct internal audits and manage external audits or inspections from customers or regulatory bodies. Product Inspection and Release • Own and manage product inspection and release processes, including final quality sign-off for incoming goods and finished products. • Conduct batch-specific sample testing and thorough inspection of incoming goods and materials to ensure they meet predefined quality standards. • Develop and implement inspection criteria and processes based on defect types and failure modes associated with specific product categories and suppliers. • Ensure adequate control measures for supplier compliance, quality and product controls. • Compile and establish quality control standards, ensuring they align with the nature of defects/failure modes identified for various product categories. • Continuously update and improve quality standards in response to feedback and data collected from inspections and defect analysis. • Ensure adherence to all industry standards, legislation and governance. • Oversee non-conformance management, root cause analysis, and the implementation of corrective and preventive actions (CAPA). • Ownership of Ellard Default Tracker and overall coordination and release of goods. • Coordination and implementation of any CAPAs throughout Ellard supply chain as applicable. • Develop, implement and maintain a CAPA register and lessons learned process to support continuous improvement across the business. • Capture and document defect data, including types of defects, frequencies, and their impact on product quality. • Conduct root cause analysis of recurring defects and work to develop corrective actions and preventive measures. • Support in data-led decisions such as supplier quality score to ensure the most viable supply chain is established and controlled. Collaboration with Cross-Functional Teams • Work closely with the technical, sales, and procurement teams to ensure that quality control standards and inspection requirements are integrated and adopted across the organisation. • Ensure smooth transition and controlled release of accepted incoming goods through to warehouse and production. • Provide technical support and guidance on quality-related issues, ensuring that necessary changes are communicated and implemented effectively. • Assist in the development and implementation of continuous improvement initiatives to enhance product quality and streamline quality control processes. • Monitor performance metrics and quality trends to identify opportunities for improvement and drive quality improvements across the supply chain. Supplier Quality Management • Work with purchasing and our suppliers to communicate quality requirements and expectations, ensuring adherence to agreed standards. • Monitor supplier performance and collaborate on corrective actions for defective or non-conforming materials. Reporting and Documentation • Maintain accurate records of inspections, defect data, and corrective actions taken. • Prepare regular quality reports for senior management, highlighting trends, issues, and actions taken to improve product quality. Qualifications and Skills • Level 5 or greater qualification in Engineering, Quality Management, or a related field (or equivalent experience) is essential. • Proven experience as a Quality Manager or in a similar quality management role, ideally within a trading environment of electro-mechanical items. • Strong knowledge of quality control processes, inspection techniques, and defect analysis. • Familiarity with industry standards and regulations (e.g., ISO 9001, or other relevant quality frameworks). • Excellent analytical skills with the ability to identify trends and implement corrective actions. • Strong communication and collaboration skills to work effectively with technical, sales, procurement teams, and suppliers. • Good numerical skills are essential, e.g. the ability to work with ratios, percentages, and understand business-critical measures such as direct and indirect costs, margin, turnover, profit etc. • Experience of using a range of ERP systems is essential. • Intermediate skills in MS Office (Outlook, Word, Excel) are essential. • Detail-oriented with a focus on continuous improvement. • In-depth knowledge (or ability to learn) the technical aspects of the products and services that Ellard provides is essential. Additional Requirements • Ability to travel occasionally (potentially UK-wide) for work, training and other business purposes is essential. • Understanding of supply chain dynamics and its impact on product quality. • Maintain own professional and personal development to ensure continued enjoyment of the role and consistent ‘good practice’ delivery to the business. • Work with colleagues from other departments and across the Indutrade UK Business Area and beyond as required to develop and promote the interests of Ellard Limited. • Undertake any and all other duties as the business requires, in line with the responsibilities of the role, as may reasonably be requested from time to time. Person Specification Personal Attributes • A commitment to sustainable, profitable growth for the business is essential. • Ability to be resilient to the demands of the role is essential. • Ability to work both independently and as part of a wider team is essential. • Ability to remain self-motivated and to conclude work to a high standard, especially when faced with challenges, is essential. • Ability to manage competing priorities is essential. • Good attention to detail and quality in all aspects of work is essential. • Good interpersonal skills are essential. Sound of interest to you? If so, please send a copy of your CV and Covering Letter explaining why you feel you would be suited to the role to Seniority levelSeniority level Mid-Senior level Employment typeEmployment type Full-time Job functionJob function Quality Assurance Industries Wholesale Building Materials Referrals increase your chances of interviewing at Ellard by 2x Sign in to set job alerts for “Quality Assurance Manager” roles.Greater Manchester, England, United Kingdom 1 day ago Bolton, England, United Kingdom 11 hours ago Clinical Quality Assurance Manager (12 months fixed-term contract)Manchester, England, United Kingdom 1 month ago Manchester Area, United Kingdom 3 weeks ago Greater Manchester, England, United Kingdom 1 week ago Manchester, England, United Kingdom 1 day ago Worsley, England, United Kingdom 1 month ago Manchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 1 day ago Chadderton, England, United Kingdom 1 week ago Senior Social Worker - Cared for Children ServiceManchester Area, United Kingdom 1 day ago Stockport, England, United Kingdom 2 weeks ago Quality Assurance & Regulatory Affairs SpecialistManchester, England, United Kingdom 6 days ago Manchester, England, United Kingdom 12 hours ago Salford, England, United Kingdom 2 months ago Littleborough, England, United Kingdom 1 month ago Swinton, England, United Kingdom 2 months ago Manchester Area, United Kingdom 2 days ago Greater Manchester, England, United Kingdom 1 month ago Senior Software Quality Assurance EngineerManchester Area, United Kingdom 2 weeks ago Manchester, England, United Kingdom 3 days ago Manchester Area, United Kingdom 3 days ago Manchester, England, United Kingdom 1 month ago Irlam, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 1 month ago Greater Manchester, England, United Kingdom 1 week ago Assistant Quality Surveillance Engineer (Energy)Manchester, England, United Kingdom 1 week ago Assistant Quality Surveillance Engineer (Energy)Manchester, England, United Kingdom 1 month ago Manchester, England, United Kingdom 1 month ago Manchester, England, United Kingdom 3 weeks ago Mechanical Quality Surveillance EngineerManchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 1 week ago We’re unlocking community knowledge in a new way. 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