Get AI-powered advice on this job and more exclusive features. Recruitment Consultant | Talent Acquisition Specialist | Delivery Consultant | Key Account ExecutiveWe’re working with a leading engineering consultancy that is looking to hire a 2nd Line IT Support Analyst for its Birmingham office. This is a contract opportunity, ideal for someone with strong hands-on IT support experience in a corporate environment. 2nd Line IT Support Analyst – Contract Location: Birmingham (on-site, 5 days per week) Start Date: ASAP End Date: December 2025 Occasional travel to other offices required – valid driving licence essential The Role The Desk Side and Technology Support Analyst will be responsible for resolving all 2nd line incidents and service requests within their region. The ideal candidate will have solid technical knowledge, excellent customer service skills, and the flexibility to travel to other company offices when required. Responsibilities Troubleshooting desktop computing issues logged via the Global Service Desk Managing and prioritising 2nd line incidents/requests per SLAs Deploying IT hardware; tracking and recording assets in line with IT Services standards Acting as an escalation point for unresolved support issues Maintaining conference room IT facilities Providing occasional support to wider IT team members Travelling to other offices when required Requirements Experience working in a similar 2nd Line IT Support role Experience in a corporate IT environment Understanding of IT Service Management (ITSM) principles and processes Experience working to and exceeding SLAs Strong technical understanding of IS services and infrastructure Working knowledge of databases and Excel structures/tables/configurations Valid UK driving licence (travel required) Excellent troubleshooting and communication skills Microsoft Certification Working knowledge of ServiceNow Seniority levelSeniority level Not Applicable Employment typeEmployment type Full-time Job functionJob function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at NDA by 2x Get notified about new Technology Analyst jobs inBirmingham, England, United Kingdom . Birmingham, England, United Kingdom 1 week ago Birmingham, England, United Kingdom 10 hours ago Birmingham, England, United Kingdom 23 hours ago Business Analyst - IT Services - 105928 - Grade 7Birmingham, England, United Kingdom 22 hours ago Audit (Technology and Engineering) | Analyst | BirminghamWest Midlands, England, United Kingdom 9 hours ago Warwick, England, United Kingdom 3 weeks ago Birmingham, England, United Kingdom 2 weeks ago Birmingham, England, United Kingdom 1 week ago Birmingham, England, United Kingdom 1 day ago Business Analyst – Data – Birmingham/FlexibleInternal Audit-Birmingham-Analyst-Technology AuditWest Midlands, England, United Kingdom 2 weeks ago Coventry, England, United Kingdom 1 day ago Business Analyst [6-Month Contract] – Financial Services | Aubay UK | West Midlands RegionBirmingham, England, United Kingdom 2 weeks ago West Midlands, England, United Kingdom 3 days ago Marcus by Goldman Sachs, Business Analyst, Associate / Vice President, BirminghamWest Midlands, England, United Kingdom 10 hours ago Bromsgrove, England, United Kingdom 1 week ago Birmingham, England, United Kingdom 1 week ago West Midlands, England, United Kingdom 5 days ago D365 BC Infrastructure Consultant- JuniorBirmingham, England, United Kingdom 5 days ago Birmingham, England, United Kingdom 1 week ago Implementation Consultant- Unit4 ERP FinanceCoventry, England, United Kingdom 2 days ago Implementation Consultant- Unit4 ERP FinanceBirmingham, England, United Kingdom 1 day ago Business Analyst - Nottingham/BirminghamBirmingham, England, United Kingdom 2 weeks ago Coleshill, England, United Kingdom 10 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr
Job Title
Desk Side & Technology Support Analyst