Job Title

We are currently seeking aMedical Receptionistto join our friendly team at Redlam Surgery. The ideal candidate must be an enthusiastic and highly motivated individual who is able to work as part of a team.Receptionist and NHS experience is helpful, but a positive attitude, smart appearance, and approachable manner are essential.Main duties of the job We are looking for someone who is confident and has an excellent telephone manner. The candidate must be able to work on their own or as part of a team.Working hours:25 hours per week. The working days will be Monday 8am-1.30pm, Tuesday 7.45am-6.30pm, Wednesday 7.45am-6.30pm. Flexibility is a must to cover holidays and sickness.About us Our practice list size is 4,600. We have 3 GPs, 1 Practice Nurse, 1 Healthcare Assistant, and a small reception and admin team. We are also a training practice for Medical Students and Foundation Doctors.Job responsibilitiesReception duties:Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective manner.Administration:Maintain thorough knowledge of all practice procedures, work according to protocols, manage patient notes and records, and handle faxing and photocopying requests.Patient interaction:Book appointments, handle visit requests, and manage repeat prescriptions following practice guidelines.Computer tasks:Register new patients, update patient information, and process prescriptions and changes in patient details.Telephone handling:Use the telephone system effectively during and after hours.Other tasks:Stock management, ensure building security, and provide refreshments for staff and visitors.Confidentiality:Respect patient and staff confidentiality and handle sensitive information appropriately.Health and Safety:Promote and maintain a safe environment, identify risks, and participate in safety training.Equality and Diversity:Support the rights of patients, carers, and colleagues, respecting their dignity and privacy.Personal/Professional Development:Participate in training and performance reviews, and take responsibility for own development.Quality:Maintain high standards of quality, assess own performance, and contribute to team improvements.Communication:Communicate effectively within the team and with patients, accommodating different communication needs.Person Specification QualificationsGCSE grade A to C in English and MathsExperienceExperience working in the NHS is desirable.Disclosure and Barring Service Check This post is subject to a DBS check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.#J-18808-Ljbffr