Job Title

Implementation Manager (Enterprise):About the job:We’re looking for an Implementation Manager who thrives at the intersection of customer success, product, and engineering. We are B2B Fintech in Payments, helping enterprises improve their financial operations: you…enjoy dissecting complex enterprise systems to figure out how they actually work?get a kick out of making clunky ERP setups play nicely with modern platforms?take pride in delivering onboarding experiences that just… work?love bringing clarity to chaos in cross-functional environments?Are you…a strong communicator who can speak both “engineering” and “CFO”?able to understand the big picture while diving into the technical details?comfortable leading onboarding projects from kickoff to delivery?someone who thrives in client-facing, solution-oriented roles? Here’s what makes our work differentWe’re not just building B2B software – we’re transforming how enterprise finance teams manage cash flow and collections. Our enterprise clients rely on us to understand their technical environments, especially ERPs like NetSuite, SAP, and Microsoft Dynamics, and to help them integrate Kolleno seamlessly.You will be the technical bridge between our clients and product, ensuring each enterprise onboarding is tailored to how the customer actually works – not how they say they work. ​Your Role as Project LeadYou’ll be the owner and driver of multiple large-scale onboarding projects. You’ll operate as a hands-on project manager, responsible for coordinating cross-functional teams, unblocking issues, keeping everyone aligned, documenting progress and most importantly, getting customers live as quickly and smoothly as possible. You’ll be the central point of contact internally and externally, balancing technical detail with strategic oversight, and making sure every onboarding hits the mark.You’ll join a team that values...A Customer first approach. Deep understanding of customer systems and workflowsClear, honest communication (internally and externally)Consistent, high-quality onboarding deliveryLong-term thinking, not duct-tape fixesCustomer empathy with strong technical depthYour Day-to-DayWork closely with enterprise customers to understand their ERP setups (NetSuite, SAP, Microsoft Dynamics), billing and collections processesGather and map technical requirements, including custom fields, data flows, and integration logicOwn the technical implementation of Kolleno during onboardingCollaborate across Sales,Product, Engineering, and Customer Success to design tailored solutionsDevelop and deliver an internal/external onboarding progress tool to track outstanding tasks and milestonesAct as the go-to expert for how Kolleno integrates with ERPs across the enterprise customer baseTranslate customer needs into actionable tasks and ensure smooth delivery of onboardingAssist with updating and maintaining detailed project plans and coordination of partner meetings, setting agendas, recording and distributing minutesDemonstrate strong project management capabilities by driving coordination of underlying implementation activities, including core application configurations, data ingestion setup, workflow configuration, and ongoing support.Participate in client-facing meetings and communications across various organizational levels, including executives, project leads, and operational teamsExperience Required6+ years in a Solutions Engineer, Implementation Specialist, Technical Consultant, or Salesforce Technical ConsultantStrong understanding of APIs, data mapping, and integration patternsComfortable in client-facing situations, including with senior stakeholdersAbility to interpret business requirements and translate them into technical specsStrong organizational skills and a bias toward actionBonus: Hands-on experience working with ERPs – especially NetSuite and SAPBonus: experience building internal tools or project tracking systemsKolleno BenefitsWork remotely all of August – escape the city, or just your commuteOffice shuts down for 2 weeks in December – actual downtimeStock options after 12 monthsOffice-based Monday to Thursday, Fridays are flexible – your callThursday = Treat Day: Ben’s Cookies + lunch on usPerformance bonuses20 days holidays