Job Title

Revs & Bens Customer Service AdvisorLocation: East Street, Sittingbourne, Kent, ME10 3HTSStart Date: ASAPContract Duration: 3+ MonthsWorking Hours: Mon - Fri, 09:00 – 17:00, 37 Hours per weekPay Rate: £ 16.09 per hourJob Ref: OR10192ResponsibilitiesProvide an effective and quality service to customers of Swale Borough Council regarding Revenue and Benefit enquiries.Answer phone calls related to Revenues & Benefits promptly, maintaining high levels of customer service.Interpret customer queries/problems to generate solutions that meet their needs while on the phone.Promote and encourage self-service and online services, such as e-billing and council-wide notifications, while recognizing vulnerability and supporting residents as needed.Ensure confidentiality of all evidence/information held on systems accessed.Maintain up-to-date customer data, including correct spellings of names, adding first names to accounts/profiles, email addresses, and telephone numbers.Identify other support and benefits/assistance customers may be entitled to and provide appropriate signposting.Recognize signs of fraudulent claims, document key information, and follow the correct referral process.Apply operating standards when responding to each enquiry and follow the Authority's complaints procedure when necessary.Set up Council Tax arrangements and payment plans for cust...