Job Title

Operational Support GradeAs an Operational Support Grade, you will play a key part in the day-to-day running of a busy prison.You will be part of a supportive team doing all sorts of things – from security and searches at the gate to managing deliveries, supervising visitors, and monitoring phone calls and CCTV.It's a varied and active job involving tasks which combine some desk duties with more physical tasks such as lifting, carrying and walking to accompany vehicles across the prison grounds.Key Responsibilities:Security and SearchesManaging DeliveriesSupervising VisitorsMonitoring Phone Calls and CCTVSomeone like you can succeed in this role if they are a good communicator and can keep calm under pressure. You don't need any qualifications to do this job.Helping to keep a prison running smoothly and safely you will have good judgement and common sense, and above all, be a great team player.As an OSG, you will work a variety of shifts, including weekend and night shifts, to keep things running.In this unique career, you'll have the opportunity to protect the public and make an impact on lives by supporting the important work happening daily in our prisons.The OSG role will give you significant knowledge and experience of how a prison operates. It can provide opportunities to move into other prison jobs, including opportunities to apply for the OSG to Prison Officer conversion scheme.Benefits:25 days annual leave on appointment and will increase to 30 days after 10 years' service (calculated on a pro-rata basis)9 days bank, public and privilege holidaysAccess to a paid Level 2 apprenticeship in customer serviceAccess to the generous Civil Service pension scheme season ticket loans, retail discounts, an Employee Assistance Programme and a Cycle to Work scheme