Job Title

Technical Service Manager - Government Satellite CommunicationClient Industry Sector: Secure Satellite Communications (SatCom), Defence, MoD, Maritime NetworksLocation: Redhill, Surrey – office-based with potential for hybrid workAbout the Role: We are recruiting for a Technical Service Manager to take full ownership of UK Government support cases for a secure military satellite communications programme.This is a critical, hands-on role working directly with MoD stakeholders, technical resolver groups, and internal service teams to ensure the highest levels of service quality, responsiveness, and mission assurance.This role suits a technically proficient communicator with a Royal Navy comms or defence network background, ideally with experience across COMSAT, MILSAT, and message handling environments.Key Responsibilities:Own all support case management across UK Government CSCS contractsCoordinate multi-disciplinary internal teams to ensure timely resolution of all active ticketsProvide briefings to senior internal stakeholders and MoD counterpartsOversee service visits: spares, equipment use, visit planning, and documentationManage support case handovers, minor project delivery, and escalation pathsMaintain accurate records in secure platforms (e.g., Secure Insight)Track trends across cases and initiate process improvementsDeliver onboarding and training for 1st and 2nd line support staffSupport MoD programme rollouts and documentation standardsSupport obsolescence planning and spare part procurementBe willing to 'roll up sleeves' and lead from the front when neededWhat We’re Looking For:Essential:Ability to hold or obtain DV (Developed Vetting) Security ClearanceExperience in Royal Navy communications systems (COMSAT, MILSAT, MNE, message handling)Proficiency with electrical/electronic systems, IT networking, and satellite communicationsTenacity, initiative, and ability to prioritise in high-pressure situationsExcellent written and verbal communication skillsStrong understanding of MoD operational and support structures across land and seaConfidence in customer-facing scenarios with a proactive, problem-solving mindsetProficiency in standard office and ticketing toolsWillingness to travel when requiredDesirable:ITIL understanding or certificationProject coordination or obsolescence management experienceWhat We Offer:Key technical position in a secure, mission-critical support environmentInteraction with senior MoD and government stakeholdersOpportunities to drive service improvement initiatives and shape process standardsSupportive team culture and structured onboardingCompetitive salary and benefits packageApplication Process:Please submit your resume and a cover letter detailing your experience and qualifications.Equal Opportunity Employer: We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.Contact Person: Elvis Eckardt