Job Title

We are delighted to be recruiting on behalf of a dynamic and rapidly expanding retailer in the premium sports brand. Our client is an award-winning, UK-based brand with a global customer base, known for offering exclusive products.They are now looking for a passionate and experienced Customer Success Specialist to join their dedicated team and play a key role in delivering world-class customer service. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is excited by the prospect of helping build a global brand.About the RoleThis is a senior, hands-on position ideal for someone with proven experience in high-performance customer service roles. You’ll be responsible for owning the customer journey, managing queries end-to-end, and ensuring every interaction leaves a lasting positive impression.Key Responsibilities:Responding promptly and professionally to customer queries via email, phone, and messaging platformsManaging and resolving customer complaints efficiently, always aiming for a positive outcomeMaintaining the brand’s excellent customer satisfaction ratingsBuilding strong, lasting relationships with both new and existing customersMonitoring order fulfilment and resolving delivery issues with couriersUpdating and managing customer data accuratelyIdeal Candidate ProfileStrong background in customer service, ideally in a senior or fast-paced environmentExcellent communication and problem-solving skillsA self-starter who takes ownership of customer issues and follows through to resolutionFlexible and willing to go the extra mile to deliver an exceptional servicePassionate about sport and excited to contribute to the growth of a premium brandCompany ValuesThe team operates with a clear set of values at its core:Respect and collaborationHigh energy and a positive mindsetPersonal responsibility and ownershipA commitment to going above and beyondA team-first attitude and open, honest feedbackWhat’s on OfferCompetitive salary of £30,000 – £36,000 per annumPerformance-based bonus schemeClear opportunities for career progressionSupportive and ambitious team cultureFree on-site parkingCasual dress and modern working environmentRegular company events and team socialsEmployee discounts on premium productsCompany pension schemeWorking hours: Monday to Friday, 8-hour shifts. Some weekend availability may be required.Ready to take the next step in your career?Apply now to be part of an ambitious team building something special.