Job Title

Social network you want to login/join with:Head of Product - Payments and Enterprise Services Value Stream, Londoncol-narrow-leftClient:Location:London, United KingdomJob Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:4219d7cfb95aJob Views:14Posted:18.07.2025Expiry Date:01.09.2025col-wideJob Description:What you will do:This Head of Product role leads Product within our Payment and Enterprise Services value stream. Working alongside Heads of Engineering and Delivery, the role covers a wide range of the banks products including payment flows, card management, fraud operations, financial crime, regulatory reporting, data transformation, and colleague tech in stores and our contact centre.You will be responsible for your teams products across key areas of the bank, delivering FANtastic experiences for our customers, working closely with multiple stakeholders across a range of departments.You will lead a team of Lead Product Owners and Product Owners to identify the key priorities for delivery and assess the value of projects and ongoing iterationsWork with your team to build up their expertise in prioritising a roadmap of added valueYou will work with the business to manage pivots in direction, and will communicate changes to the teamYou will work with the Senior Leadership Team to help set commercial objectives and derive these into the key pillars for the roadmapYou will set strategic investigations and projects looking to the future of the bank and how we can deliver valueYou will derive new product opportunities and assign these into the teams, and across value streamsYou will ensure the smooth running of their product teams throughManaging quarterly review sessions and PI planning processes from a strategic levelEnsuring there is constant communication and transparency from Product and that teams are following agreed processes and meeting structuresEnsuring we are consistent and documented for internal and external auditsSetting out a clear structure for product processes for how we build end-to-endEnsuring teams engage with UXUIEnsuring we are building journeys and experiences which can be analysed by ProductPutting our FANS, data and insights into the heart of the teamYou will work in collaboration with technology to create a lasting partnership which promotes a collaborative way of working.You will work with both internal and external stakeholders to build strong relationships and increase awareness and visibility of product practices.You will challenge and evolve our ways of working to drive better customer outcomes at pace whilst safeguarding quality and conduct riskYou will line manage multiple Lead Product Owners and Product Owners.You will champion Product as a team with the Executive Committee and Senior Leadership Team, highlighting our great work and showcasing new ideasYou will chair team meetings:Weekly product sessions focused on customer and competitor analysisMonthly overarching strategy sessions looking at broader themes for delivery and the roadmap aheadAnd... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.What you will need:You will have experience in coaching and developing Product Owners at varying stages of their careers to create a high-performing Product function and the product leaders of tomorrow.You will understand modern product practices and have experience in their pragmatic application to build great products our FANs love.You will know how to build a data centric culture you will promote great practicesYou should be able to drive excellent communication and negotiation within the Product teamYou must have the ability to build roadmap presentations and strategies for the quarterly review sessionsYou should have experience in delivering multiple new product lines from scratch.You can drive customer analysis and ensure we are mapping customer journeysYou understand the regulatory and reporting requirements of the bankYou will be driven to deliver simple and quick customer/end user centric journeysYou should have exceptional attention to detail ensuring the roadmap is updated correctly and that presentations will be of the highest standard from the teamYou will have the ability to foresee how we can proactively use KPIs to protect ourselves from reactive pivots in the roadmapYou have experience encouraging all teams to build flexible and evolving processes which help increase the delivery of valueYou will be able to build a culture where risk is managed in line with our processes and proceduresYou need to be a strong leader with a passion for teamworkUnderstand the risks associated with your job and what that means for you, Metro Bank and all our stakeholdersOur promise to you We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).#J-18808-Ljbffr