Job Title

Collinson is an equal opportunity employer and welcomes everyone to our team. We strongly encourage people of any colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status (including pregnancy), age, individuals with disabilities and people from all backgrounds, cultures and experiences to apply. If you need reasonable adjustments at any point in the application or interview process, please let us know.If the following job requirements and experience match your skills, please ensure you apply promptly.In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc)Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.Collinson is the operator of Priority Pass, the worlds original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the worlds leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.We have been bringing innovation to the market since inception from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.Key clients include Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 global colleagues.Job Title: Account DirectorThe Account Director will be responsible for account development and revenue growth through a proactive client serving and customer engagement mindset. Developing new relationships cross functionally across the account and initiate opportunities to introduce the full range of Collinsons product and solutions for GBA. Engaging with C level executives, building trust and credibility with the object of introducing and offering new Collinson solutions. You will be required to demonstrate P&L ownership, a proactive approach to account development and growth through a strong client servicing mindset.Key ResponsibilitiesRelationship owner with clientsAccountable for P&L of clientLeadership and direction to deliver long term profit & growth of key accountsFormulate and implement commercial, operational and product strategyLead cross team discussions and oversee the timing, cost and quality of deliveryDevelop & maintain relationships with appropriate contactsAnticipate, understand & respond to clients burning platformDevelop opportunities to cross-sell across Collinson product suite.Lead opportunities (incl. RFPs&RFIs) through internal signoff processes in collaboration with other internal departments.Negotiate and close contractual agreements & ensure compliance and renewalProvide inputs to Collinson innovation and new product pipelinesRepresent Collinson at key loyalty industry and corporate eventsSuccess MetricsThe success of the role will be measured by but not limited to the following:Account financials & revenue planningFarming & Mining related KPIs and growth target.Reach map & relationship health across client org chart by CG productCommunications planning & Buy-in maturityClient business & Competitor analysis + recommended CG Added value (relevance in clients burning platform).Knowledge, Skills and Experience RequiredBachelors degree holder in business or other related majors10+ years experience in account development, revenue growth cross selling upselling deepening client engagement, strong account servicing mindsetBackground from hospitality or financial institutes is highly preferredHigh achiever with proven track record in profitable and successful delivery for clientsHigh levels of attention to detail, whilst staying focused on larger goalsAble to work independently, under pressure and tight timelines, working effectively across a large and complex, global organisationPuts the client first and takes a whole business view, considering benefits and implications to other parts of the businessResults focused with successful record of accomplishments through skilled use of influence, persuasion, negotiation, and problem resolutionYou should also be used to working under pressure and to tight deadlines.#J-18808-Ljbffr