Job Title

HR Operations Manager– Epsom or Birmingham – 12 Month Fixed term Contract (24 – 37.5 hours per week)- £45,000 - £52,000 FTEOur client is a global Management and Engineering Consultancy and they are looking for a candidate who is experienced in supporting HR operations and ensuring optimal service delivery and customer satisfaction. The role team focuses on continuous system and process improvements and enhancing customer experience.You will need to have worked within a Global organisation to be considered for this role. Working Patterns and location – This is a hybrid role with 60% of time spent on site. They are looking for someone to work between 24 and 37.5 hours per week. One day has to be a Wednesday but they are flexible with other days/hours. The Key Responsibilities of a HR Operations Manager: Accountable for providing internal consultation and collaborating with IT, HR, and business teams.Monitoring feedback related to IT systems and facilitating improvements within these systems.Overseeing the user/customer experience and provide feedback to stakeholders on system experience, and securing global approval for enhancements.Supporting the automation and integration of enhancements, as well as supporting the implementation of chatbots within HR systems.Support and develop two junior employees. Act as the escalation point for users/the business. Support the development of Workday/ServiceNow.Oversee data quality, governance, and management.Manage and resolve complex system and process queries.Proactively drive continuous system and process improvements utilising data analytics and customer engagement.Collaborate with global HR colleagues for efficiency and alignment.Below is a list of Key Skills required for a HR Operations Manager role, however you will not be expected to have everything:Experience working in an operations/technical role within a HR function.Strong stakeholder communication and relationship-building skills.Ability to influence decision making.Ability to identify and drive process and system improvements to completion.Proven leadership, coaching, and mentoring abilities.Experience of working in an HR shared services environment or a Global organisation.Experience in reporting and data analytics in Workday, ServiceNow and/ or Oracle HRMS.Benefits:Pension up to 10% client contribution.Life assurance, income protection insurance and critical illness cover.Option to buy 'sell holiday.Dental, health, medical, travel and gadget insurance.24/7 Digital GP.Our client is committed to providing a diverse and inclusive workplace and welcomes applications from all backgrounds. RECOMMEND A FRIEND: If you have professional friends/colleagues who would be interested in one of our roles and our excellent levels of service too, we'd like to recognise your recommendations with a 'thank you' of our own. For every friend you refer who then starts a role through Datasource either Contract or Permanent, we will send you £200 of Love to Shop Gift Vouchers & gift your friend £100 in Love to Shop Gift Vouchers as well!(c) Copyright Datasource Computer Employment Limited 2025.