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Join to apply for theClaims and Compliance Advisorrole atTieTalent 1 day ago Be among the first 25 applicants Join to apply for theClaims and Compliance Advisorrole atTieTalent Get AI-powered advice on this job and more exclusive features. AboutClaims and Compliance Advisor Engineius’ goal is simple – to make vehicle movement easy. We are on our way to creating the leading end-to-end movement solution in the UK for our customers (such as Hertz and The AA), delivered by our network of 600+ drivers and transport agents across the UK. Since going live in April 2018, we have acquired over 80 clients, many of whom can claim to be amongst the largest players in the UK automotive industry. We are already one of the largest competitors in our space but have ambitions to grow much further and we are crazy about sustainability. To date we have saved fleets over (phone number removed) tonnes of CO2. We are seeing our hard work paying off as we have won seven awards, including Best Fleet Software three years in a row, a highly commended well-being award, two innovation awards, and one outstanding product of the year award. We are looking for an enthusiastic and motivated Claims and Compliance Advisor (called internally a Network Assurance Advisor) to join our Assurance team in Birmingham. You will be the go-to person for all things compliance, complaints, and claims across our supplier network. It will be your responsibility to manage claims and complaints from start to finish, investigating and resolving cases efficiently with professionalism and care. Key Responsibilities: Monitor and maintain compliance across our supplier network, including the collection of accurate information and relevant documentation, ensuring adherence to internal policies and Terms & Conditions. Investigate complaints and incidents, ensuring fair, objective, and timely resolution for all parties involved. Manage insurance and damage claims end-to-end, gathering evidence, following up with suppliers and third parties, and maintaining accurate records in the CRM system. Liaise with insurance providers, customers, suppliers, and motor trade suppliers to progress claims and queries. Maintain accurate records and contribute to process improvements that drive better outcomes and reduce risk. Support in maintaining and creating Engineius’ internal processes. Collaborate with wider teams to resolve incidents, identify trends, and improve overall network performance. What Characteristics Are We Looking For Essential: High attention to detail and strong organisational skills, with the ability to meet deadlines and manage multiple tasks effectively. Proven experience handling escalations, complaints, or claims desirably within compliance, insurance, or assurance environments. Ability to assess situations objectively and use initiative to adapt quickly to changing circumstances. Demonstrates ability to minimise costs and work within defined budgets. Strong communication skills with the confidence to speak with a range of stakeholders, including customers, suppliers, and insurers. Ability to handle difficult conversations with professionalism and empathy. Desirable: Experience using CRM and ticketing systems (such as HubSpot) is advantageous. Knowledge of the motor trade, vehicle damage, or insurance industry is desirable. What's In It For You Grow with us You will be part of a growing and ambitious company! We want you to be happy and enjoy coming to work where you are surrounded by a supportive team. In the heart of Birmingham We are based in Birmingham city centre at Somerset House, only a 5-minute walk from Grand Central train station. In summer, you can enjoy the rooftop terrace and views of the city! Socials and more! Social events and activities are held in the building once a month. We have quarterly company socials, which in the past have been rooftop quiz nights, mini golf and a meal at Fazenda. Fitness and Wellbeing Your well-being and health matters to us. In the building, there is a gym and showers that you can use before, during or after work. If you like golf, you can enjoy practising on the golf simulator too. Time to Relax Well-deserved time off- you will get 25 days off a year plus bank holidays. You will also get an additional day with every completed year of service up to a maximum of 30 days per annum. Learning & Development We’re passionate about your growth! We are always exploring new and exciting ways to elevate your skills and expand your potential through dynamic training opportunities. Exclusive Benefits Platform Unlock a world of perks! Our benefits platform gives you access to amazing discounts, exciting rewards, and valuable resources to support your physical, mental, and financial well-being because we believe in taking care of YOU. Join Us If you want to be part of a forward-thinking, sustainable company and you embrace positivity, we would love to hear from you! Click apply now and you will be redirected to our website to complete your application AboutClaims and Compliance Advisor Engineius’ goal is simple – to make vehicle movement easy. We are on our way to creating the leading end-to-end movement solution in the UK for our customers (such as Hertz and The AA), delivered by our network of 600+ drivers and transport agents across the UK. Since going live in April 2018, we have acquired over 80 clients, many of whom can claim to be amongst the largest players in the UK automotive industry. We are already one of the largest competitors in our space but have ambitions to grow much further and we are crazy about sustainability. To date we have saved fleets over (phone number removed) tonnes of CO2. We are seeing our hard work paying off as we have won seven awards, including Best Fleet Software three years in a row, a highly commended well-being award, two innovation awards, and one outstanding product of the year award. We are looking for an enthusiastic and motivated Claims and Compliance Advisor (called internally a Network Assurance Advisor) to join our Assurance team in Birmingham. You will be the go-to person for all things compliance, complaints, and claims across our supplier network. It will be your responsibility to manage claims and complaints from start to finish, investigating and resolving cases efficiently with professionalism and care. Key Responsibilities: Monitor and maintain compliance across our supplier network, including the collection of accurate information and relevant documentation, ensuring adherence to internal policies and Terms & Conditions. Investigate complaints and incidents, ensuring fair, objective, and timely resolution for all parties involved. Manage insurance and damage claims end-to-end, gathering evidence, following up with suppliers and third parties, and maintaining accurate records in the CRM system. Liaise with insurance providers, customers, suppliers, and motor trade suppliers to progress claims and queries. Maintain accurate records and contribute to process improvements that drive better outcomes and reduce risk. Support in maintaining and creating Engineius’ internal processes. Collaborate with wider teams to resolve incidents, identify trends, and improve overall network performance. What Characteristics Are We Looking For Essential: High attention to detail and strong organisational skills, with the ability to meet deadlines and manage multiple tasks effectively. Proven experience handling escalations, complaints, or claims desirably within compliance, insurance, or assurance environments. Ability to assess situations objectively and use initiative to adapt quickly to changing circumstances. Demonstrates ability to minimise costs and work within defined budgets. Strong communication skills with the confidence to speak with a range of stakeholders, including customers, suppliers, and insurers. Ability to handle difficult conversations with professionalism and empathy. Desirable: Experience using CRM and ticketing systems (such as HubSpot) is advantageous. Knowledge of the motor trade, vehicle damage, or insurance industry is desirable. What's In It For You Grow with us You will be part of a growing and ambitious company! We want you to be happy and enjoy coming to work where you are surrounded by a supportive team. In the heart of Birmingham We are based in Birmingham city centre at Somerset House, only a 5-minute walk from Grand Central train station. In summer, you can enjoy the rooftop terrace and views of the city! Socials and more! Social events and activities are held in the building once a month. We have quarterly company socials, which in the past have been rooftop quiz nights, mini golf and a meal at Fazenda. Fitness and Wellbeing Your well-being and health matters to us. In the building, there is a gym and showers that you can use before, during or after work. If you like golf, you can enjoy practising on the golf simulator too. Time to Relax Well-deserved time off- you will get 25 days off a year plus bank holidays. You will also get an additional day with every completed year of service up to a maximum of 30 days per annum. Learning & Development We’re passionate about your growth! We are always exploring new and exciting ways to elevate your skills and expand your potential through dynamic training opportunities. Exclusive Benefits Platform Unlock a world of perks! Our benefits platform gives you access to amazing discounts, exciting rewards, and valuable resources to support your physical, mental, and financial well-being because we believe in taking care of YOU. Join Us If you want to be part of a forward-thinking, sustainable company and you embrace positivity, we would love to hear from you! Click apply now and you will be redirected to our website to complete your applicationNice-to-have skillsHubSpot Birmingham, England, United KingdomWork experienceAdministrative General Project ManagementLanguagesEnglishSeniority levelSeniority level Entry level Employment typeEmployment type Full-time Job functionJob function Finance and Sales Industries Technology, Information and Internet Referrals increase your chances of interviewing at TieTalent by 2x Sign in to set job alerts for “Compliance Advisor” roles.Birmingham, England, United Kingdom 10 months ago West Midlands, England, United Kingdom 1 week ago Governance and Compliance Officer - Permanent - London, Birmingham, Manchester, GlasgowBirmingham, England, United Kingdom 4 days ago West Midlands, England, United Kingdom 20 hours ago Bromsgrove, England, United Kingdom 2 weeks ago Birmingham, England, United Kingdom 1 week ago Compliance and Quality Improvement OfficerBirmingham, England, United Kingdom 1 week ago Compliance & Financial Crime Manager (FTC – 6 months)Senior Compliance Officer - 12 Month FTCBirmingham, England, United Kingdom 5 days ago Birmingham, England, United Kingdom 1 week ago Claims and Compliance Advisor, GET STAFFED ONLINE RECRUITMENT LIMITEDBirmingham, England, United Kingdom 3 days ago Contracts and Compliance Surveyor - Walsall HousingBurton Upon Trent, England, United Kingdom 1 week ago Contract and Compliance Business PartnerBirmingham, England, United Kingdom 1 week ago West Midlands, England, United Kingdom 3 weeks ago Coventry, England, United Kingdom 1 week ago Part-time Environmental Compliance AdvisorRedditch, England, United Kingdom 1 week ago Birmingham, England, United Kingdom 3 weeks ago Contract and Compliance Business PartnerBirmingham, England, United Kingdom 1 week ago Cannock, England, United Kingdom 6 months ago Birmingham, England, United Kingdom 2 days ago Birmingham, England, United Kingdom 3 weeks ago Dudley, England, United Kingdom 3 days ago Birmingham, England, United Kingdom 23 hours ago Worcestershire, England, United Kingdom 2 days ago West Midlands, England, United Kingdom 2 days ago We’re unlocking community knowledge in a new way. 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