Job Title

Operations & Stock Planning Manager - Hybrid (London or Hertfordshire based preferred)£35,000 - £45,000 depending on experience + performance bonus + fast-track growth We’re Luff. We're a Luxury bedding and mattress brand, but we don’t just sell mattresses.We help people live healthy, happy, high-performing lives by setting the global standard for sleep excellence. We sell direct to customers online and in Costco and other retailers. We’re growing fast but behind every beautiful night's sleep isan operation that must run like clockwork. That’s where you come in. This Operations & Stock Planning Manager role is for you if: You love solving chaos with systems. Courier messed up? Supplier delayed? You handle it. You’ve got Excel/Google Sheets mastery. Forecasts, order tracking, margin reports — you enjoy it. You think in terms of automations. Manual steps? You’re already thinking:How can I Zapier this? You communicate like a pro — calm with customers, assertive with suppliers. You’re hungry for ownership. You want to run the whole ops engine (with guidance, not micromanagement). What You’ll Be Doing: Customer delivery issue resolution: chasing suppliers, couriers, calming upset buyers, recovering lost revenue Supplier performance management: ensuring deadlines and SLAs are ...