Job Title

Direct message the job poster from Alchemy Global Talent Solutions Global Recruitment Expert with 8+ years of experience in finding top talent for Corporate Housing and Serviced Apartment companies.Alchemy Global Talent Solutions are working with a London based hospitality provider who are hiring for an Operations Manager. You will be responsible for overseeing the day-to-day operations of the properties, ensuring all departments are running efficiently, and providing exceptional service to guests. This position requires strong leadership skills, a keen eye for detail, and the ability to manage multiple tasks simultaneously. The Operations Manager will work closely with all departments to ensure smooth operations, guest satisfaction, and adherence to company policies. Key Responsibilities: Manage daily operations: Oversee all departments, including front desk, housekeeping, maintenance, and guest services, to ensure efficient operations. Staff Management: Lead, motivate, and train staff to deliver excellent guest service. Conduct regular performance reviews, identify areas for development, and ensure staff are fully trained in procedures. Budget and Financial Management: Assist with budgeting and financial management, ensuring the properties operate within budget and meets financial goals. Monitor operational costs and implement cost-saving measures. Guest Satisfaction: Ensure the highest levels of guest satisfaction through continuous monitoring of guest feedback, addressing any complaints or issues, and proactively seeking ways to improve the guest experience. Compliance and Safety: Ensure all operations are in compliance with health and safety regulations, licensing laws, and company policies. Quality Control: Monitor the quality of service and facilities, ensuring cleanliness and maintenance standards are met. Conduct regular inspections of rooms, public areas, and facilities. Problem Solving: Address operational challenges quickly and effectively, making informed decisions to resolve issues that may affect the performance or guest experience. Collaboration: Work closely with department heads to streamline operations, improve efficiency, and achieve the property goals. Reporting: Prepare and present regular reports on operational performance, guest satisfaction, and financial results to the General Manager and senior management team. Qualifications: Proven experience as an Operations Manager or in a similar role. Strong understanding of operations, including front office, housekeeping, F&B, and maintenance. Excellent leadership and team management skills. Exceptional communication and interpersonal skills. Ability to multitask, prioritise, and solve problems in a fast-paced environment. Flexibility to work varying hours, including evenings, weekends, and holidays. Seniority levelSeniority level Mid-Senior level Employment typeEmployment type Full-time Job functionJob function Customer Service, Management, and Other Industries Hospitality and Real Estate Referrals increase your chances of interviewing at Alchemy Global Talent Solutions by 2x Sign in to set job alerts for “Operations Manager” roles.London, England, United Kingdom 1 week ago London, England, United Kingdom 5 days ago Purfleet, England, United Kingdom 1 month ago Supply Chain Operations Manager - Leading FinTechGreater London, England, United Kingdom 3 weeks ago London, England, United Kingdom 3 weeks ago Leyton, England, United Kingdom 5 days ago London, England, United Kingdom 2 weeks ago Senior Operations Manager / Operations LeadLondon, England, United Kingdom 2 weeks ago Orpington, England, United Kingdom 5 days ago London, England, United Kingdom 2 days ago London, England, United Kingdom 3 weeks ago London, England, United Kingdom 4 days ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago London, England, United Kingdom 2 months ago Warehouse Manager (Large Items Warehouse)London, England, United Kingdom 2 weeks ago Operations Manager : Luxury Hospitality GroupHackney, England, United Kingdom 5 days ago TikTok LIVE - Global Customer Service Operations ManagerLondon, England, United Kingdom 2 weeks ago Kent, England, United Kingdom 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr