Join to apply for theService Delivery Managerrole atSPHERICA BUSINESS SOLUTIONS LIMITED 3 days ago Be among the first 25 applicants Join to apply for theService Delivery Managerrole atSPHERICA BUSINESS SOLUTIONS LIMITED Get AI-powered advice on this job and more exclusive features. Job Title:Service Delivery ManagerEmployment Type:Full Time Mon-Fri 9am-5:30pmLocation:Hybrid with requirement to travel to Birmingham, London and WalsallSalary:£40K-45K pa DOEStart Date:September 2025We are an Automation and Innovation IT Managed Service Provider who strive to push the boundaries in technological capabilities.As an Automation First IT company we deliver excellence in IT automation such as problem solving, programming languages and insist on giving our customers the freedom to suggest new ways of working.RequirementsThis is an opportunity for an enthusiastic and motivated individual who wishes to join a rapidly growing company which provides IT managed services and automation solutions to a wide variety of business sectors.The Service Delivery Manager [SDM] will be responsible for leading our managed service teams, delivering IT services to our high-profile customers. This is a challenging role that requires high levels of gravitas and confidence in dealing with senior stakeholders while owning and leading the customer engagement fully. In addition, you will be well versed in ITIL service management processes, possess good problem-solving skills and be able to demonstrate your ability to deliver successful IT services under pressure and on time.As the SDM, you will lead the service and be responsible for governance, policy, processes, systems and people. In addition, you will ensure that SLAs are met accordingly with the contracted service to avoid service credits but also manage the impact of changes to both the customer environment and volumes. You will work with the customer to establish Key Performance Indicators [KPIs] designed to ensure service excellence.Benefits22 days holiday basic Additional birthday day off Additional holiday day for each service year from year 2, up to 30 days £20 Birthday Voucher Purchase of additional annual leave (salary sacrifice) Purchase of additional pension contributions (salary sacrifice) Recruitment Referral Incentive (£200-£500 reward depending on level of role) for recommending a friend - T&C apply) Expensed eye tests Expensed flu vaccinations for onsite workers Employee Assist Program, Gym and Active discounts. All or part expensed contribution to home workers additional equipment - including company phone or contribution to personal phone bill. Enhanced Paternity Pay Enhanced Maternity Pay - with 2 years' serviceLNKD1_UKTJ Seniority levelSeniority level Mid-Senior level Employment typeEmployment type Contract Job functionJob function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at SPHERICA BUSINESS SOLUTIONS LIMITED by 2x Get notified about new Service Project Manager jobs inBirmingham, England, United Kingdom . Technical Project Manager - Audio VisualBirmingham, England, United Kingdom 1 week ago Birmingham, England, United Kingdom 4 days ago Birmingham, England, United Kingdom 3 days ago Lead Industrial Service Delivery ManagerWest Midlands, England, United Kingdom 1 month ago West Midlands, England, United Kingdom 3 weeks ago Birmingham, England, United Kingdom 3 days ago Birmingham, England, United Kingdom 4 days ago West Midlands, England, United Kingdom 3 weeks ago Birmingham, England, United Kingdom 3 days ago West Midlands, England, United Kingdom 1 week ago West Midlands, England, United Kingdom 3 weeks ago Birmingham, England, United Kingdom 2 weeks ago Birmingham, England, United Kingdom 3 days ago Stafford, England, United Kingdom 3 days ago Assistant Manager – Payroll Service Delivery - FTCBirmingham, England, United Kingdom 1 week ago Warwickshire, England, United Kingdom 3 weeks ago Birmingham, England, United Kingdom 4 days ago Redditch, England, United Kingdom 4 days ago Training Officer - Band I - Technology CSC - Counter Terrorism Policing HQBirmingham, England, United Kingdom 2 days ago Senior Manager – Payroll Service DeliveryBirmingham, England, United Kingdom 1 week ago Operations Lead, Sustainability, Policy and Compliance (SP&C)Birmingham, England, United Kingdom 5 days ago Digital Pathology / Automation OPs Manager Cellular PathologyWildmoor, England, United Kingdom 1 week ago Warwickshire, England, United Kingdom 2 months ago Birmingham, England, United Kingdom 3 weeks ago Birmingham, England, United Kingdom 2 weeks ago Hollywood, England, United Kingdom 18 hours ago Staffordshire, England, United Kingdom 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr
Job Title
Service Delivery Manager