Job Title

Lead Warehouse Operations Strategist Job Description: The ideal candidate will be responsible for leading the strategic development and transformation of warehouse operations, ensuring seamless integration with global cargo networks. As a key member of the logistics team, you will develop and execute a long-term vision for warehouse operations, aligned with company strategy. Key Responsibilities: Single point of accountability for operational management of freight handled by IAG Cargo Strategic leadership: Develop and execute a long-term vision for warehouse operations aligned with IAG Cargo's strategy Operational excellence: Lead the transformation of warehouse processes to improve efficiency, scalability, and resilience Innovation & automation: Champion the adoption of new technologies, automation, and digital tools to future-proof operations Performance management: Deliver against KPIs for service quality, cost efficiency, and operational reliability Customer-centric culture: Ensure exceptional service delivery and rapid service recovery, enhancing the customer experience People development: Build and nurture high-performing teams through coaching, development, and inclusive leadership Change management: Lead change initiatives, ensuring smooth transitions and stakeholder engagement across all levels Compliance & safety: Maintain rigorous standards in health, safety, security, and customs compliance Crisis & contingency planning: Act as a key member of the Crisis Management Team, ensuring robust response plans are in place Data-driven operations: Utilize data analytics and digital dashboards to monitor performance, identify trends, and drive proactive decision-making Required Skills and Qualifications: Essential Skills: Strategic thinking with a strong operational mindset Proven ability to lead transformation and change Expertise in Lean Six Sigma, Kaizen, and continuous improvement Strong communication, influencing, and stakeholder management skills Decisive leadership in high-pressure environments Analytical and data-driven decision-making Benefits: We offer a range of benefits to support our colleagues, including: A hybrid environment with 3 days a week in the office and two from home Unlimited basic and premium standby tickets on British Airways and group airlines Up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family Flexible bank holiday policy Access to LinkedIn learning and Rosetta Stone Language courses Onsite gym facility UNMIND app and community of Mental Health First Aiders Perks at work Equity, Diversity and Inclusion: Our recruitment procedures positively support our equity, diversity, and inclusion agenda. All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently, and have their individual needs responded to throughout the process.