Job Title

Order Management SpecialistCheck out the role overview below If you are confident you have got the right skills and experience, apply today.?? Southampton | Permanent | Manufacturing | 40 - 45kWere looking for an experienced and proactive Order Management Specialist to join a dynamic manufacturing business based in Southampton . If you're someone who thrives in a fast-paced production environment, enjoys problem-solving, and excels at communication and coordination, this could be a great opportunity for you.In this critical role, youll oversee end-to-end order processing from capturing customer orders to ensuring timely fulfilment working closely with planning, sales, and production teams to deliver exceptional service and on-time delivery.Ideally we are looking for someone who works in a mid-high manufacturing industry, understands how to manage internal and external stakeholders.In this role you could be managing 10-20 customers per day. Therefore, you will need to be commercially aware.Key ResponsibilitiesOrder Processing : Monitor and manage the shared inbox to ensure all customer orders are accurately captured, reviewed, and processed in line with departmental targets.Scheduling & Acknowledgements : Coordinate with planning teams to provide timely order confirmations and ensure product launches stay on track.Prioritisation & Delivery Management : Prioritise orders effectively to meet delivery commitments and manage customer expectations.Lead Time Monitoring : Track product lead times and escalate any deviations from agreed timelines.Customer Communications : Act as the main point of contact for internal and external stakeholders, ensuring clear communication around order progress and any changes.Issue Resolution : Proactively address order-related issues or delays and communicate solutions clearly and promptly to customers.What Youll BringEssential Experience:35 years experience in order management or order processing within a manufacturing environment.Proven experience working with production and delivery planning (S&OP).Comfortable working alongside sales teams and communicating across departments.Proficient in Microsoft Office, particularly Excel.Desirable Experience:Familiarity with ERP systems such as Winman and/or SAP .Knowledge of value stream thinking and production optimisation techniques.Ideal Candidate ProfileStrong analytical and problem-solving skills with meticulous attention to detail.Excellent verbal and written communication able to liaise confidently across all levels.Organised, proactive, and self-motivated capable of managing workload with minimal supervision.A structured and methodical thinker with the ability to manage multiple tasks and priorities.Adaptable and resilient, able to thrive in a dynamic manufacturing environment.5 days in the office for 3-6 months. then Hybrid. 2 days from homeIf you're a solution-focused professional who enjoys making processes more efficient and keeping things moving, wed love to hear from you.Apply now to be a key part of a business committed to quality, delivery and customer satisfaction.TPBN1_UKTJ