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Full time, 37.5 hours per weekMake sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.Hybrid role with a minimum of 2 days in the office at any of our offices London, Tunbridge Wells and Hessle (Hull)28,000 - 32,000 per annum (dependant on experience).The Good things you can get:Commission structure and discretionary annual bonus schemeBirthday day off workPension SchemeLife AssuranceHealth cash planGym and retail discountsYuLife Wellbeing & ESG appEmployee Assistance Programme and Virtual GPFamily friendly policies including enhanced Mat/Pat leave and SPPFree Will writing serviceEmployee Referral SchemeEmployee Service Award SchemeEmployee Volunteering and matched charitable donationsSocial eventsPersonal & professional development budgetDiscounted TravelEducational tripsWe are looking for a Travel Support Specialist to join our Travel division at an exciting time in its journey where two recently travel management Companies have merged (Good Travel Management and CT Travel Group). This has developed into an 85m+ turnover company, with ambitious growth plans.We are part of high growth, innovative 6thgeneration family business John Good Group, who over the past two years have undergone considerable transformation and growth, including multiple acquisitions in several sectors.The role is an exciting opportunity for anyone with a keen desire to develop and grow.Some key aspects of the role will include:Customer Service Excellence: Act as the first point of contact for internal and external users requiring assistance with travel technology platforms. Provide timely, empathetic, and effective support to resolve issues and enhance user satisfaction.Change Management: Support the rollout of new technologies and system enhancements by coordinating testing, training, and communication. Ensure smooth transitions by anticipating user needs and mitigating resistance to change.Problem Solving & Technical Support: Troubleshoot technical issues across booking tools, mid-office systems, and integrations. Collaborate with vendors and internal teams to resolve complex problems and implement sustainable solutions.Knowledge Sharing & Training: Develop and deliver training sessions, user guides, and best practice documentation. Promote knowledge transfer within the team and across departments to elevate system literacy and confidence.Operational Efficiency: Monitor system performance and user feedback to identify opportunities for improvement. Contribute to the refinement of workflows and support processes to reduce friction and increase productivity.About youIndustry experience with travel technology backgroundStrong GDS Experience, with previous experience of working with online booking toolsTravel industry knowledge of fares and ticketingProven track record in working in a support environmentAbility to take control of a user support issue, good ability to trouble shoot give the end user confidenceExcellent customer service skills & customer experienceAbility to gather information and demonstrate a methodical approach to trouble shootingProven track record in trainingStrong verbal and written communication skillsIT literate excellent Excel / Word / Teams / PC skillsAnalytical MindsetDiversityWe respect and value difference and seek to create an inclusive workplace which promotes and values the diversity of our employees. We believe in promoting an environment where everyone, from any background has access to the opportunities to grow and succeed.Recruitment AgenciesWhilst we make every effort to directly source candidates for our live roles, we do have a very small, preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our People Team or Hiring Managers.GDPRJohn Good Group care about your privacy and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By submitting your CV, you are agreeing to your personal data being retained in a secure location for up to 6 months to enable us to match and notify you of suitable opportunities. After this period your information will be confidentially destroyed.TPBN1_UKTJ