Job Title

Internal Opportunity: Operations Manager - UTC OadbyApply (by clicking the relevant button) after checking through all the related job information below.A fantastic opportunity has arisen exclusively for our DHU Healthcare colleagues to step into a pivotal leadership role within our Urgent Treatment Centre (UEC) Division. If you're passionate about operational excellence, people leadership, and delivering high-quality services that make a real impact, we would love to hear from you.Location: Oadby UTC,Hours: 37.5 per week ( Monday to Friday, 1 in 4 weekend rota)Contract Type: Secondment - 12 th monthsEligibility: Internal applicants onlyAbout the role:As Operations Manager , you will provide visible and effective operational leadership to our UEC services, supporting our Clinical and Operational Leads to ensure the delivery of responsive, safe, and efficient care across the region. You will be responsible for the day-to-day management of non-clinical teams, rota planning, performance monitoring, service improvement, and contract compliance.You'll work closely with senior leaders, partners, and commissioners to deliver high-quality services, contribute to future development opportunities, and support DHU's commitment to innovation, collaboration, and patient-centred care.Key responsibilities include: Leading, managing, and supporting non-clinical staff across the UEC UTC divisionEnsuring effective service delivery in and out of hours, including rota oversight, operational planning, and incident preparednessMonitoring performance against contract KPIs and driving continuous service improvementCollaborating with clinical leads, service managers, and stakeholders to support safe and effective patient careManaging recruitment, appraisals, training, and HR processes across your teamRepresenting the division in meetings with commissioners and contributing to service development plansTaking part in the on-call rota to provide 24/7 operational leadership supportContributing to financial planning, resource allocation, and the delivery of cost-effective servicesWhat we're looking for:Essential criteria: Educated to degree level or equivalent operational management experienceProven leadership experience managing large or complex teamsNHS management experience, preferably in urgent or unscheduled care settingsStrong working knowledge of rota management, performance frameworks, and workforce planningExcellent communication, negotiation, and relationship-building skillsAdvanced IT proficiency, including Microsoft Excel and other management toolsAbility to work flexibly across shift patterns and provide on-call leadership supportA solutions-focused leader with the ability to remain calm under pressure and lead by exampleCommitment to DHU's CARE values and a passion for improving services for patients and staffTPBN1_UKTJ